NHTSA Complaint #10616495 — 2011 WINNEBAGO JOURNEY EXPRESS

2011 WINNEBAGO JOURNEY. CONSUMER WRITES IN REGARDS TO RV EQUIPPED WITH DAY/NIGHT DUEL SHADE SYSTEM(WINDOW SHADES) COVERING THE WINDSHIELD. *SMD THE CONSUMER STATED THE SYSTEM ELIMINATED LIGHT DURING THE DAY AND A TRANSLUCENT DAY SHADE, WHICH HE COULD THROUGH, BUT NOT WELL ENOUGH TO DRIVE WITH THE SHADE DOWN. IT WAS MOTORIZED, WITH EACH SIDE HAVING A SEPARATE MOTOR AND SWITCH. IN EARLY JUNE, THE CONSUMER WAS TRAVELING IN HIS MOTORHOME, WHEN THE SIDE SHADE STARTED DROPPING DOWN BELOW THE 15 INCH SET POINT. FIRST IT DROPPED ABOUT THREE INCHES, THEN A FEW MINUTES LATER ANOTHER SIX AND AGAIN 12 INCHES. THE SWITCH FAILED TO OPERATE THE SHADE. THE CONSUMER ONLY HAD VISIBILITY THROUGH A NARROW PORTION OF THE BOTTOM OF THE WINDOW. HE WAS ABLE TO PULL INTO A GAS STATION AND MANUALLY ROLLED UP THE SHADE AND SECURED IT WITH A VELCRO STRIP. THE MANUFACTURER INFORMED THE CONSUMER, THE MOTOR OPERATING THE SHADE MUST HAVE FAILED .*JB