NHTSA Complaint #10616437 — 2007 CHRYSLER 300C

I DROPPED OFF MY CAR TO HAVE NEW TIRES PUT ON IT. THE SHOP CALLED ME BACK AND SAID IT MAY LEAK AIR IF THEY PUT THE ORIGINAL ALUMINUM STEM BACK IN THEY DON'T CARRY CHRYSLER PARTS SO THEY SUGGESTED USING A RUBBER STEM. THEY SAID I CAN PURCHASE ONE FROM AUTO STORE AND HAVE THE DEALER OR ANOTHER SHOP INSTALL IT. WHEN I PICKED UP MY CAR THE TPMS (TIRE PRESSURE MONITORING SENSOR) WAS NOT READING ONE OF THE TIRES. THEY SAID IF IT DOESN'T WORK BY THE MORNING TO BRING IT BACK IN. I BROUGHT IT BACK AND RECEIVED A CALL 4 HRS LATER STATING THEY HAD PULLED THE TIRE PRESSURE MONITOR SENSOR OUT OF THE TIRE THE DAY BEFORE AND LEFT IT IN MY CUP HOLDER. THEY STATED THERE IS NOTHING THEY CAN DO THAT I NEED TO TAKE IT SOMEWHERE TO HAVE IT FIXED. THE SENSOR WORKS AND WORKED WHEN I BROUGHT IT IN. (THEY HAD ROTATED MY TIRES A MONTH EARLIER AND HAD NO ISSUES REPORTED AT THAT TIME) THEY INDICATED THEY WERE HAVING AN ISSUE REMOVING THE NEEDLE FROM THE VALVE STEM SO THEY DECIDED TO REMOVE THE ENTIRE SENSOR. I AM WRITING THIS BECAUSE I THOUGHT IT WAS ILLEGAL TO REMOVE A MANDATORY SAFETY DEVICE AND GIVE ME THE CAR BACK AND TELL ME TO HAVE ANOTHER PLACE TAKE CARE OF IT. 49 USC 30122(B). *TR