NHTSA Complaint #10615662 — 2010 FORD ESCAPE

THROUGHOUT ALL OF LAST WINTER, I HAD ISSUES WITH MY 2010 FORD ESCAPE STALLING. THIS OCCURRED COUNTLESS TIMES, AND NEARLY CAUSED MANY ACCIDENTS. IT MOST FREQUENTLY OCCURRED WHEN IT WAS VERY COLD (ZERO OR BELOW), AND ON SOME OCCASIONS WOULD STALL NUMEROUS TIMES IN A ROW, OR FAIL TO RE-START. NO WARNING LIGHT OF ANY SORT EVER CAME ON. AFTER PAYING WELL OVER $1000 TO GET VARIOUS THINGS "FIXED" THAT I WAS TOLD WOULD SOLVE THE PROBLEM, IT CONTINUED HAPPENING. THEN I RECEIVED THE FIRST BULLETIN LETTER REGARDING THROTTLE BODY ISSUES AND TOOK MY CAR TO THE FORD DEALERSHIP IN SOUTH BURLINGTON, VT. THEY PROCEEDED TO TELL ME THAT BECAUSE THEY COULDN'T DUPLICATE THE ISSUE, OR GET A CODE, THEY COULDN'T HELP ME. A FEW WEEKS LATER WHEN IT HAPPENED AGAIN, THE WRENCH LIGHT CAME ON FOR THE FIRST TIME, SO I DROVE DIRECTLY TO THE DEALERSHIP AGAIN. I WAS TOLD ONCE AGAIN THAT THEY COULDN'T FIX THE THROTTLE BODY ISSUE, AND TRIED CHARGING ME OVER $300 FOR DIAGNOSING MY CAR (LOOKING INTO THE ISSUE OF WHY THE WRENCH WAS ILLUMINATED). I REFUSED TO PAY, BECAUSE THIS IS A FORD ISSUE, IT'S WELL DOCUMENTED ALL OVER THE INTERNET, AND IT'S SOMETHING THEY NEED TO PAY FOR. MY CAR IS STILL NOT FIXED. *TR