NHTSA Complaint #10615430 — 2006 JEEP COMMANDER

MY JEEP HAD AN N23 RECALL PERFORMED AT PARK JEEP IN BURNSVILLE, MN. AFTER THE RECALL WAS PERFORMED, THE FOUR WHEEL DRIVE SYSTEM LOW RANGE BECAME INOPERABLE. A MESSAGE APPEARS ON THE DASH: 'SERVICE FOUR WHEEL DRIVE'. I NOTIFIED THE DEALER ABOUT HIS ISSUE. THEY PERFORMED SOME REPROGRAMMING THAT THEY SAID WOULD FIX THE ISSUE. THIS REPROGRAMMING DID NOT WORK, AS THE ISSUE HAS RETURNED, AND MY FOUR WHEEL DRIVE SYSTEM IS NOT OPERATING AS EXPECTED. I NOTIFIED JEEP CUSTOMER SERVICE, AND THEY HAVE NO SOLUTION FOR THIS PROBLEM. THE DEALER HAS NO SOLUTION FOR THIS PROBLEM. ABOUT 500,000 GRAND CHEROKEES AND COMMANDERS THAT HAVE THIS FOUR WHEEL DRIVE SYSTEM ARE AFFECTED. NO ONE CAN GUARANTEE THAT IT WILL NOT AFFECT NORMAL OPERATION OF THE VEHICLE. AND NO ONE KNOWS WHAT THE SYSTEM CAN DO IN TRAFFIC ON IT'S OWN WITHOUT WARNING TO THE DRIVER OF THE VEHICLE. THE N23 RECALL PERFORMED BY MY JEEP DEALER HAS CREATED THIS PROBLEM, AND IT NEEDS TO BE ADDRESSED BY THE MANUFACTURER NOW. CHRYSLER/JEEP NEEDS TO PROVIDE A PROPER REPAIR SO THAT THE OWNERS OF THESE VEHICLES CAN COUNT ON THEIR JEEPS TO PERFORM AS THEY WERE REPRESENTED TO PERFORM WHEN PURCHASED, AND WITH THE KNOWLEDGE THAT THE VEHICLE WILL PERFORM IN A SAFE MANNER WITH NO UNEXPECTED LIMITATIONS OR ACTIONS AS THEY ARE DRIVEN ON THE PUBLIC ROADS. SEARCH ON THE INTERNET WILL SHOW SCORES OF LINKS TO THIS N23 RECALL CREATED PROBLEM, AND CHRYSLER/JEEP'S LACK OF ACTION ON THIS ISSUE. THIS NEEDS ACTION NOW. *TR