NHTSA Complaint #10614458 — 2011 FORD F-150

LUCKILY, THERE WAS NOT AN INCIDENT IN MY CASE. I HAD A REAR SLIDING WINDOW SWITCH REPLACED UNDER WARRANTY. I ALSO HAD AN OIL CHANGE AND MY BATTERY TERMINALS CLEANED BY THE DEALERS SERVICE DEPARTMENT. WHEN I WENT TO PICK UP MY VEHICLE AND BEGAN TO DRIVE OFF, I NOTICED A WARNING DISPLAYING THE MESSAGE "SERVICE ADVANCETRAC". I THEN LEFT THE VEHICLE WITH THE SERVICE DEPARTMENT AGAIN. WHEN THE SERVICE ADVISOR CONTACTED ME TO TELL ME WHAT THE TECHNICIANS DIAGNOSED, HE SAID THAT THE TRUCK NEEDED A NEW ELECTRIC STEERING RACK. HE ALSO TOLD ME THAT THIS PART IS ON NATIONAL BACKORDER. AFTER DOING SOME RESEARCH, I FOUND THAT THIS IS A VITAL PART IN STEERING FUNCTIONALITY. I ALSO READ THAT IF THIS PART FAILS WHILE YOU ARE DRIVING, THERE IS A SERIOUS RISK OF ACCIDENT. I'M THANKFUL THAT MY TRUCK WASN'T MOVING WHEN THIS STEERING RACK WENT BAD. BUT IT CONCERNS ME THAT SO MANY FORD OWNERS HAVE HAD THIS HAPPEN TO THEM AND THAT THIS IS NOT A RECALL. I ALSO THINK THAT IF THIS PART IS ON NATIONAL BACKORDER, THERE MUST BE MANY PEOPLE WHO ARE HAVING THIS ISSUE AS WELL. I WANT TO DO MY PART TO MAKE THE PUBLIC AWARE THAT THIS PART ALSO WENT BAD ON MY VEHICLE. I WANT TO CONTRIBUTE TO THE NUMBERS SO THAT THIS CAN BECOME A RECALL IF THE DATA SHOWS IT'S NECESSARY. *TR