NHTSA Complaint #10610577 — 2012 FORD FOCUS

NOTICED AFTER RAIN I HAD WATER IN MY CAR.AFTER CAREFUL INSPECTION BY MY SON, HE NOTICED THE SUNROOF, WAS ROTTING OUT.I CALLED FORD IN CLAREMONT, NH AND THEY SAID BRING IT IN. FINALLY GOT IT IN AND SAID NOTHING WAS WRONG,IT CONTINUED TO HAVE WATER IN EVERY TIME IT RAINED.FINALLY AFTER A RAIN STORM, I HAD A HAIL DING AND FOUND OVER 2 INCHES OF WATER IN THE 2 CUP HOLDERS IN THE CONSOLE.CALLED FORD,SAID BRING IT IN,AFTER I TOOK PICTURES OF THE ROTTING SEAL, I TOOK THE CAR IN, THIS TIME I HAVE ABOUT 4500 MILES ON THE CAR & IT'S 2 YRS OLD.THEY FINALLY ADMITTED TO A PROBLEM AND WOULD HAVE TO GET AN OK FROM THE MFG TO REPLACE UNDER WARRANTY, I HAVE BUMPER TO BUMPER & EXTENTED.TOOK OVER 2 WEEKS FOR OK THEN THEY HAD TO ORDER THE PART.IT HAS NOW BEEN OVER 7 WEEKS AND MY CAR ISN'T FIXED.MORE RAIN DUE TONIGHT,LASTNIGHT I COVERED HER WITH A TARP. TODAY, I DROPPED OFF THE CAR AFTER RETURN. FROM VACATION AND MY CAR SUSTAINED 3 FEET OF WATER INSIDE FROM STORMS AND MY SON TRIED IN VAIN TO PROTECT MY CAR, HE COVERED IT IN PLASTIC, CLEANED OUT THE WATER, ECT... CALLED FORD, HE HAD THE CAR AND MY POA...THEY HAD THE PART BEFORE I LEFT JULY 1, NEVER CALLED ME,WORRIED NOW HOW MUCH ELECTRICAL DAMAGE COULD BE SINCE WATER REACHED THE RADIO,GEAR SHIFT,SPEAKERS,INTERIOR ELECTRIC WINDOW & CONTROLS, ECT...MY CAR JUST NOW HAS 7500 MILES ON IT.ONLY BECAUSE I LET MY SON DRIVE IT WHILE I WAS AWAY FOR 2 WEEKS .MY CAR WAS PURCHASED NEW 3/24/2012 IT'S JUST NOW 27 MONTHS OLD! AS YOU CAN SEE I DON'T DRIVE FAR, I LIVE IN A SMALL TOWN AND WORK IN THE SAME AREA,IF I HAVE TO COMMUTE,IT'S IN A COMPANY VEHICLE NOT MINE. *TR