NHTSA Complaint #10610452 — 2007 SATURN OUTLOOK

MY WIFE AND I OWN A 2007 SATURN OUTLOOK XR, WHICH WE BROUGHT BRAND NEW. AFTER 1 YEAR, WE WERE HAVING TROUBLE WITH THE SATURN OUTLOOK TRYING TO FIND GEARS, AND THE THROTTLE RESPONSE WAS DISAPPOINTING. WHEN PASSING, YOU PRESS THE THROTTLE, AND THERE IS A 15 SECOND HESITATION, BEFORE THE VEHICLE STARTS TO PICK UP SPEED. WE HAVE TAKEN THE VEHICLE IN FOR TRANSMISSION RECALLS, WHERE THEY HAVE UPDATED THE SOFTWARE. I DID THIS THREE TIMES, IT WOULD LAST FOR A COUPLE OF WEEKS, AND START RIGHT BACK MALFUNCTIONING. NOW MY VEHICLE IS NO LONGER UNDER WARRANTY, AND GUESS WHAT, THE TRANSMISSION GOES OUT, WHILE ON I-55, IN CHICAGO, ON MY WAY TO WORK..WOW! $4,032.00 TO REPLACE, BRAND NEW. I PAID THIS BECAUSE I FELT THAT IT WAS CHEAPER THAN ANOTHER CAR PAYMENT. I AM SO ANGRY AT GM, BECAUSE THEY KNEW THAT THIS TRANSMISSION WAS FAULTY, AND ALL THEY DID WAS TAKE MY MONEY, AND LEFT ME HANGING. I AM JUST LIKE OTHER HARD WORKING FAMILIES OUT THERE, WHO JUST CAN'T COUGH UP 4 GRAND, AND IT NOT PUT A DENT IN YOUR BUDGET. ALL THEY DID WAS COME UP WITH A SORRY PATCH JOB, THAT WAS ONLY TEMPORARY, AND ONCE IT WAS NO LONGER COVERED UNDER WARRANTY, THEY HAD NO SHAME OR REMORSE ABOUT CHARGING YOU. I CALLED GM, AND TRIED TO SEE IF THEY WOULD DO SOMETHING, HA! NO SUCH LUCK. I OFTEN THINK ABOUT THAT MOMENT MY WIFE COULD HAVE BEEN HURT, OR HURT SOMEONE BECAUSE OF GM'S NEGLIGENCE. PLEASE HELP ME, AND ALL THE CONSUMERS OUT THERE WHO HAVE PURCHASED FROM GM. THEY NEED TO TAKE RESPONSIBILITY FOR THIS SERIOUS MATTER. THANK YOU....[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR