NHTSA Complaint #10610300 — 2011 DODGE JOURNEY

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	10610300
Vehicle	2011 DODGE JOURNEY
Component	VEHICLE SPEED CONTROL
Date of Incident	August 1, 2012
Date Filed	July 14, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

SEVERAL TIMES OVER THE PAST 2 YEARS THE TOUCH SCREEN COMPUTER SYSTEM HAS SHUT DOWN AND REBOOTED WHILE DRIVING, TWICE WHILE DRIVING ON RESIDENTIAL STREETS AT 25 MPH AND AT LEAST ONCE ON THE HIGHWAY. ADDITIONALLY THE CRUISE CONTROL HAS ONLY INTERMITTENTLY WORKED. I HAVE TAKEN IT TO TWO DIFFERENT DEALERS MORE THAN FIVE TIMES TO HAVE IT CHECKED, EVERY TIME THEY UPDATE THE SOFTWARE, AND CHANGE EITHER THE CRUISE CONTROL MODULE OR THE CLOCK SPRING. NOTHING HAS FIXED THIS PROBLEM. DEALER HAS STATED THEY WILL CONTACT CHRYSLER BUT NO INFORMATION IS PASSED BACK TO ME - IF THEY EVEN CALLED, PROBABLY SAID IT TO GET ME TO LEAVE. *TR

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