NHTSA Complaint #10610284 — 2012 FORD FUSION

WE HAD JUST PURCHASED THE CAR IN MARCH. WE WERE DRIVING HOME ONE EVENING FROM THE STORE, WITHIN A COUPLE OF WEEKS OF THE PURCHASE, AND THE POWER STEERING JUST WENT OUT. WE WERE ABLE TO GET THE CAR TO THE HOUSE. WHEN WE TURNED IT OFF AND BACK ON LATER THE POWER STEERING WAS BACK. THIS HAS HAPPENED 3 DIFFERENT TIMES. TOOK IT TO THE DEALERSHIP THEY SAID THERE WAS NOTHING THEY COULD DO BECAUSE IT HAD BEEN RESET. NOW AGAIN THIS MORNING THE STEERING IS COMPLETELY OUT AGAIN AND WILL NOT RESET. WE PURCHASED EXTENDED WARRANTY, THINKING WE HAD PEACE OF MIND, BUT WAS TOLD THAT IT DOES NOT COVER THIS, AS WE WERE ONLY SOLD THE POWERTRAIN WARRANTY, WHICH AGAIN WE WERE NOT TOLD. DEALERSHIP SAID THAT'S ALL WE COULD AFFORD. THIS IS APPALLING AND NEEDS TO BE RECALLED BEFORE SOMEONE GETS HURT DUE TO AN ACCIDENT. I WOULD NOT HAVE BEEN ABLE TO STEER THE CAR DUE TO A BAD ARM. SOMEONE NEEDS TO DO SOMETHING. *TR