NHTSA Complaint #10610218 — 2011 KIA RIO

IGNITION SWITCH LOCKED UP AND WOULDN'T LET THE KEY OUT. HAD SIX MECHANICS TRY TO GET THE KEY UNSTUCK AND A KIA PERSONAL(OVER THE PHONE), WITH NO SUCCESS. HAD TO TOW MY CAR 20 MILES PAID $165 TO TOW IT, THEN KIA SERVICE CENTER CHARGED ME ANOTHER $430 TO FIX THE PROBLEM. GOT THE CAR BACK WITH AN EXTRA SET OF KEYS. ONE SET TO OPEN THE DOORS AND ONE SET TO START THE CAR. GUESS WHAT ELSE...NOW THE CAR IGNITION DINGS LIKE THE KEYS ARE STILL IN IT EVEN WHEN NO KEYS ARE IN IGNITION AND BECAUSE OF THAT I CAN'T LOCK MY CAR! UNLESS HOWEVER I ACT LIKE THAT FONZFROM HAPPY DAYS AND GIVE THE STEERING WHEEL A LITTLE TAP THEN MAGICALLY THE DINGING STOPS AND I'M ABLE TO LOCK MY CAR. I TOLD A KIA DEALER FROM THE SAME OFFICE WHERE MY CAR WAS SERVICED WHY MY CAR HAD TWO SETS OF KEYS AND HE CHUCKLED AND ASK WHO DID THAT? WHEN I SAID HIS DEALERSHIP SERVICE CENTER HE JUST GAVE ME A SAD FACE AND EXCUSED HIMSELF. THE CAR IS ONLY 3 YEARS OLD AND THIS IS NOT MY ONLY COMPLAINT. *TR