NHTSA Complaint #10609922 — 2012 FORD FUSION

THE ADVANCE TRAC POWER STEERING ON MY 2012 FORD FUSION CUT OUT IN THE MIDDLE OF A LEFT HAND TURN LEAVING A TRAFFIC LIGHT. IT HAD DONE THIS ONCE BEFORE, A YEAR PRIOR AT AROUND 34000 MILES WHILE IT WAS STILL UNDER WARRANTY, AND THE DEALERSHIP SENT ME AWAY TELLING ME IT WAS AN ISOLATED INCIDENT AS THE STEERING RECOVERED WHEN I TURNED THE VEHICLE ON AND OFF. THIS TIME, WHEN I RESET IT, IT CUT OUT AGAIN DRIVING THROUGH THE PARKING LOT AT THE SHOPPING CENTER I WAS AT LESS THAN 500 YARDS TRAVELED LATER. THIS TIME WHEN I TOOK THE VEHICLE IN FOR REPAIR THEY ACKNOWLEDGED THE ISSUE WAS REAL AND CLAIM THE ENTIRE STEERING COLUMN NEEDS REPLACED OR THIS WILL CONTINUE TO HAPPEN. THEY WILL NOT COVER IT UNDER WARRANTY DESPITE THE FACT I HAD MADE A CLAIM RELATED TO THIS EXACT ISSUE WHILE IT WAS UNDER WARRANTY PREVIOUSLY. THE STEERING HAS THANKFULLY ONLY CUT OUT FOR ME AT LOW SPEEDS AND IN PLACES I WAS ABLE TO QUICKLY AND EASILY PULL OVER EVEN WITHOUT POWER STEERING. IF THIS WERE TO OCCUR AT HIGHER SPEEDS OR IN PLACES I WAS LESS ABLE TO PULL OVER I AM NOT SURE I COULD HAVE MANEUVERED THE VEHICLE SAFELY FOR ANY EXTENDED AMOUNT OF TIME. *TR