NHTSA Complaint #10609646 — 2006 MAZDA MAZDA3

THIS IS WHAT I WROTE TO MAZDA REGARDING MY AIRBAGS: THE REASON I'M CONTACTING YOU IS BECAUSE I RECENTLY HEARD IN THE NEWS THAT YOU WERE RECALLING MANY CARS FOR FAULTY AIRBAGS FOR WARM WEATHER CLIMATES IN FLORIDA AND PUERTO RICO. I TRIED LOOKING AT THE RECALL INFORMATION ON YOUR WEBSITE BUT IT DOES NOT WORK. THAT WEBPAGE IS BLANK WHEN YOU HIT THE LINK. THE REASON I'M WRITING IS TO SEE IF MY CAR IS PART OF THE RECALL AS WELL. TWO WEEKS AGO MY AIRBAG LIGHT TURNED ON. I LIVE IN FLORIDA AS WELL. MY CAR IS ONLY FROM 2006 AND ONLY 8 YEARS OLD. I DON'T BELIEVE MY CARS AIRBAG SHOULD BE FAULTY AND NOT WORKING PROPERLY AT THE PRESENT AGE OF MY CAR. CAN YOU PLEASE ADVISE AND LET ME KNOW ABOUT THIS? I'M REALLY CONCERN ABOUT MY AIRBAGS NOT WORKING PROPERLY. IF YOU NEED ANY ADDITIONAL INFORMATION ON MY CAR, PLEASE LET ME KNOW AND I'LL SEND IT RIGHT AWAY. THANK YOU FOR YOUR TIME. THIS IS THE RESPONSE I RECEIVED FROM MAZDA: THANK YOU FOR TAKING THE TIME TO CONTACT MAZDA. DUE TO A PROACTIVE, PREVENTATIVE INVESTIGATION BY MAZDA AND NHTSA, MAZDA WILL CONDUCT A SPECIAL SERVICE PROGRAM (SSP96) TO REPLACE CERTAIN AIR BAG INFLATORS ON SOME VEHICLES ORIGINALLY SOLD OR REGISTERED IN FLORIDA, HAWAII, AND PUERTO RICO. THE DRIVER AND/OR FRONT PASSENGER FRONTAL AIRBAGS MAY NOT DEPLOY PROPERLY IN THE EVENT OF AN ACCIDENT. THE PURPOSE OF THIS SSP IS TO COLLECT THE AIR BAG INFLATORS IN ORDER TO INVESTIGATE THEM AND THE LIMITED AFFECTED AREAS FOR THIS PROGRAM WERE DEFINED BY NHTSA BASED ON THEIR INVESTIGATION THUS FAR. YOU WILL RECEIVE NOTIFICATION IN THE MAIL WITH INSTRUCTIONS ON HOW TO PROCEED SHOULD MAZDA DETERMINE THAT YOUR VEHICLE IS AFFECTED BY THIS CONCERN. SHOULD YOU HAVE ADDITIONAL QUESTIONS OR FEEDBACK, PLEASE CONTACT ME AT THE NUMBER BELOW AND REFERENCE YOUR SERVICE REQUEST NUMBER. [XXX] REPRESENTATIVE, CUSTOMER EXPERIENCE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR