NHTSA Complaint #10609559 — 2009 CHEVROLET IMPALA

VEHICLE HAD BAD SHIMMY AND EXTREME TIRE WEAR ON INNER EDGES AND OUTER EDGES. TOOK TO THE DEALER WHO ADVISED NEEDED A TIRE ROTATION AND AN ALIGNMENT KIT - BOTH OF WHICH WOULD BE A CUSTOMER PAY ITEM. I COMPLAINED TO THE SERVICE MANAGER THAT THIS WAS A FACTORY DEFECT IN THE VEHICLE CAUSING THE TIRE WEAR AND ALIGNMENT ISSUE. HE CONFIRMED MY STATEMENT BUT SAID EVEN HIS WIFE'S CAR HAS THE SAME ISSUE AND HE CAN'T GET IT COVERED BY GM AND HAD TO PAY OUT OF POCKET TO CORRECT THE SITUATION. I HAVE ROTATED THE TIRES PER THE MANUFACTURERS RECOMMENDATIONS, I PAID TO HAVE THE VEHICLE ALIGNED, AND I AM STILL WEARING THROUGH TIRES AT AN ALARMING RATE - CLOSE TO EVERY 16K-19K MILES. THE TIRES ARE BALD ON THE INNER AND OUTER EDGES, BUT HAVE TREAD IN THE MIDDLE. WE HAVE BEEN DIE-HARD CHEVROLET PURCHASERS, BUT THIS IS OUR LAST PURCHASE FROM GM UNLESS THEY STEP UP TO THE PLATE AND TAKE CARE OF THEIR MANUFACTURING DEFECTS AND CUSTOMERS. THIS IS A SAFETY RELATED ISSUE AS I HAVE NO TRACTION IN SNOW OR IN RAINY/SLIPPERY CONDITIONS. YOU CAN FEEL IT IN THE WAY THE CAR PERFORMS THAT IT IS NOT SAFE. *TR