NHTSA Complaint #10609193 — 2014 BMW R 1200 RT

6/11 RECEIVE EMAIL FROM BMW ADVISING "STOP RIDE". 6/23 RECEIVE EMAIL FROM BMW ADVISING OF 4 REMEDIES. QUICKLY LEARN THAT DEALERSHIP CANNOT PERFORM LOANER BIKE OPTION AND DEALER REFUSES TO HONOR TRADE-IN OPTION. 6/25 I EMAIL BMW ADVISING I AM SELECTING BUYBACK OPTION. 6/26 RECEIVE EMAIL FROM BMW REQUESTING DOCUMENTATION (BILL OF SALE AND COPY OF TITLE). 6/27 RECEIVED EMAIL FROM BMW CONFIRMING RECEIPT OF DOCUMENTATION. I ALSO TELEPHONED CUSTOMER SERVICE (CS) AND RECEIVED VERBAL CONFIRMATION THEY RECEIVED DOCUMENTATION. I WAS ADVISED I WOULD BE CONTACTED AND RECEIVE REPURCHASE AGREEMENT WITHIN 3-5 DAYS. AS OF 7/9 I STILL HAVE NOT BEEN CONTACTED BY ANYONE. I HAVE CALLED CS 5 MORE TIMES AND HAVE EMAILED CS TWICE. IT APPEARS CS FILTERS CALLS IN COLUMBUS, OH, BUT THE " DECISION MAKER" (MARK) IN NEW JERSEY DOES NOT RESPOND TO EMAILS OR TELEPHONE CALLS (VOICEMAILS LEFT). LAST PHONE CALL TO CS RECEIVED INFORMATION THAT PROCESS TAKES 6-8 WEEKS. IT APPEARS THAT EVEN THOUGH BMW HAS PUBLICLY ANNOUNCED REMEDIES PURSUANT TO RECALL, BMW IS NOT FULLY HONORING AFOREMENTIONED REMEDIES, NOR FULFILLING CHOSEN BUYBACKS IN A TIMELY MANNER. BMW ADVISES THAT CUSTOMERS ELECTING BUYBACK WILL RECEIVE COMPENSATION WITHIN 30 DAYS OF AGREEMENT; HOWEVER, THERE APPEARS TO BE NO TIME RESTRAINTS FOR RECEIVING SAID AGREEMENT (POSSIBLY EXTENDING COMPLETION IN HOPES OF HAVING CUSTOMERS ELECT A REPAIR IF/WHEN IT IS ANNOUNCED). *TR