NHTSA Complaint #10608956 — 2012 DODGE GRAND CARAVAN

WHEN IDLING, A RATTLING SOUND CAME FROM ENGINE, IT WAS CONTINUOUS WITH ANY SPEED. TOOK VEHICLE TO DODGE DEALER IN VENTURA, CA FOR REPAIR. THEY STATED IT WAS SOME TYPE OF PLATE IN ENGINE AND WAS ORDERING PART. WAS SUPPOSED TO GET MY VAN BACK WITHIN 3 DAYS BUT "PART WAS STILL BEING TRACKED" AFTER 3 DAYS OF CALLING FOR STATUS. AROUND JUNE 27TH WE FINALLY ASKED FOR A RENTAL. DODGE SAID THEY WOULD PAY FOR RENTAL AND I WOULD PAY FOR GAS. WAS SUPPOSED TO HAVE RENTAL FOR ABOUT 3 DAYS. AROUND JULY 1ST WE WERE TOLD STILL WORKING ON VEHICLE, THEY WOULD CALL US IF IT WAS FINISHED THAT NIGHT, NO CALL BACK. IT IS NOW JULY 8TH AND THEY STILL HAVE OUR VEHICLE. OVER THE WEEKEND WE RECEIVED A LETTER FROM CHRYSLER STATING OUR WARRANTY WAS EXTENDED TO 10 YEARS, 100,000 MILES DUE TO ENGINE HEADS. WE WERE NEVER TOLD ANYTHING ABOUT ENGINE HEADS BY DODGE, AND STILL HAVE NOT HEARD BACK, STILL HAVE RENTAL. SHOULDN'T THIS BE A RECALL, INSTEAD OF JUST EXTENSION OF WARRANT? SOUNDS FISHY TO US... THANK YOU FOR YOUR TIME. *TR UPDATED 3/17/2015 *JS