NHTSA Complaint #10608927 — 2007 JEEP LIBERTY

2007 JEEP LIBERTY - POWER WINDOW REGULATOR FAILURE: JUNE 3 - 2014 - THE RIGHT FRONT POWER WINDOW REGULATOR FAILED AND BECAME INOPERABLE. ON JULY 10, 2014, THE RIGHT REAR POWER WINDOW REGULATOR FAILED, AND THE WINDOW ROLLED DOWN ON ITS OWN WHILE MY DAUGHTER WAS OPERATING THE VEHICLE AT HIGHWAY SPEED. THE WINDOW BECAME INOPERABLE AND COULD NOT BE ROLLED BACK UP. IN THE SERVICE TECH'S REPORT, THE WINDOW REGULATOR "CAME APART." CHRYSLER-JEEP HAD EXTENDED THE WARRANTY ON THIS PART TO SEVEN YEARS FROM SERVICE DATE THROUGH MARCH 7, 2014 OR ONE MILLION MILES, WHICHEVER CAME FIRST. THEREFORE THEY REFUSE TO COVER THE REPAIR COST UNDER WARRANTY. I AM SENDING THIS REPORT BECAUSE I BELIEVE THESE TWO INCIDENTS HAVE IDENTIFIED AN IMPORTANT SAFETY ISSUE. BECAUSE THE FAILURE CAUSES THE WINDOW TO ROLL DOWN ON ITS OWN AND BECOME INOPERABLE, IF IT DOES SO AT HIGHWAY SPEED OR IN INCLEMENT CONDITIONS THIS COULD PRESENT A SAFETY HAZARD. ALSO THE FACT THAT TWO DIFFERENT WINDOW REGULATORS ON THE SAME VEHICLE FAILED IN CONSECUTIVE MONTHS ROUGHLY ONE MONTH APART INDICATES TO ME THAT THERE MAY BE A SYSTEMIC PROBLEM WITH THIS PART, AND ALL SUCH PARTS SHOULD BE INVESTIGATED. *JS