NHTSA Complaint #10608791 — 2011 NISSAN ALTIMA

ON JUNE 26, 2014 AROUND 8PM, THE CAR BEGAN TO ABRUPTLY LOSE ACCELERATION. I WAS UNABLE TO ACCELERATE PAST 25MPH. I FORTUNATELY MADE IT HOME THAT EVENING, BUT FRIDAY, JUNE 27, 2014; THE VEHICLE WOULD NOT ACCELERATE AT ALL. THE ENGINE WOULD NOT REV IN ANY GEAR AND I WAS ALMOST STRANDED IN THE MIDDLE OF I95S DURING LUNCHTIME RUSH HOUR. I UNFORTUNATELY HAD TO HAVE THE CAR TOWED TO CHAPMAN NISSAN, WHERE I WAS TOLD THAT THEY WOULD ATTEMPT TO LOOK AT MY CAR ON MONDAY, JUNE 30. I CALLED ON MONDAY, JUNE 30 AND DID NOT RECEIVE A RESPONSE UNTIL 230PM, WHERE I WAS TOLD THAT THE TRANSMISSION ON THE CAR NEEDED TO BE REPLACED. I IMMEDIATELY FILED A COMPLAINT WITH NISSAN THE MANUFACTURER AS THIS WAS EXTREMELY UNEXPECTED ON A 3 YEAR OLD VEHICLE. I RECEIVED A VOICE MESSAGE FROM A REGIONAL COMPLAINT MANAGER ON JULY 1 WHO STATED THAT SHE WOULD CALL BACK ON JULY 2. I HAVE CALLED EVERY BUSINESS DAY SINCE JULY 2 WITH NO ADEQUATE RESPONSE FROM NISSAN. IN DOING MY RESEARCH FOR NISSAN ALTIMA TRANSMISSION ISSUES, I DISCOVERED THAT THIS "WAS" A COMMON ISSUE FROM 2006-2010, WHERE THEY EXTENDED THE WARRANTY ON THE TRANSMISSION TO 120K MILES. IN 2011, THEY REDUCED THE WARRANTY TO 60K MILES. HOWEVER, WHAT NISSAN FAILED TO DO WAS ALERT OWNERS, THAT THEY HAD ISSUED "SERVICE BULLETINS" TO THEIR DEALERSHIPS DOCUMENTING THE EXACT PROBLEM I HAD EXPERIENCED ON JUNE 27. THE SERVICE BULLETIN NOTICES ARE: 336174, 361957, NTB10121, NTB1012057. *JS