NHTSA Complaint #10608759 — 2009 GMC ACADIA

AS MY WIFE PULLED OUT OF THE DRIVEWAY, SHE HEARD A "CLUNK" NOISE, AND SHE HAD TO APPLY A LOT OF EFFORT TO STRAIGHTEN OUT THE VEHICLE. MY WIFE HAS STATED THAT THIS IS ALMOST A COMMON ISSUE WITH THE STEERING AND MANY TIMES SHE HAS TO USE A LOT OF FORCE TO STEER THE VEHICLE IN A STRAIGHT LINE. WE TOOK THE VEHICLE TO THE DEALERSHIP WHO STATED THAT THIS IS A COMMON OCCURRENCE AND THAT IT WOULD COST $400 TO REPAIR THIS PROBLEM. WE DECLINED THE REPAIR AND FELT THAT THIS WAS AS SAFETY ISSUE AND THAT IT SHOULD BE REPAIRED WITHOUT ANY COSTS TO US. WE HAVE FILED A COMPLAINT WITH THE GENERAL MOTORS COMPANY HOWEVER WE HAVE ONLY RECEIVED A FORM TYPE E-MAIL INDICATING THAT OUR COMPLAINT IS IN THEIR FILES. WE HAVE ALSO INFORMATION FROM OTHER WEB SITES THAT THIS IS A COMMON ISSUE, HOWEVER NOTHING HAS BEEN DONE AT A FEDERAL LEVEL. WE ONLY HAVE 35,000 MILES ON THIS VEHICLE AND NOW WE ARE REALLY AFRAID TO TAKE ANY KIND OF LONG HIGHWAY TRIPS FOR FEAR THAT THIS WOULD HAPPEN AT HIGHWAY SPEEDS AND THAT THIS MAY RESULT IN SERIOUS INJURY AND OR DEATH OF OURSELVES AND OUR LOVED ONES. PLEASE ADVISE AS TO WHAT OTHER ACTIONS WE CAN TAKE TO RESOLVE THIS SAFETY ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS