NHTSA Complaint #10608634 — 2003 FORD ESCAPE SUSPENSION

Complaint Details

ODI Number	10608634
Vehicle	2003 FORD ESCAPE
Component	SUSPENSION
Date of Incident	June 11, 2014
Date Filed	July 7, 2014
Mileage	168,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

MY ESCAPE IS PART OF THE HHTSA 14V-165 RECALL. FORD DEALER INSPECTED SUSPENSION/SUB FRAME AREA ON 6/11/2014 AND DETERMINED IT WAS BAD. HOLE SIZE WAS APPROX. 3INX6IN. SERVICE MAN SAID HE WAS ONLY AUTHORIZED TO PUT ON CROSS BRACE BUT ALSO SAID HE WOULD TALK TO REP ABOUT REPLACING SUB FRAME. HE AND I BOTH TOOK PICTURES. I DID NOT FEEL SAFE AFTER SEEING THE FLIMSY CROSS BRACE INSTALLED DUE TO THE FACT THAT WHERE IT BOLTS ON WAS WHERE A MAJORITY OF RUST IS. HE EVEN SAID HE WOULDN'T WANT TO BE DRIVING VEHICLE. AFTER 3 1/2 WEEKS STILL CAN NOT GET AN ANSWER IF THEY WILL REPLACE THE BAD PART. IF SUBFRAME BREAKS THE CROSS BRACE AREA WILL NOT BE STRONG ENOUGH TO SUPPORT THE WEIGHT OF VEHICLE. *JS

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