NHTSA Complaint #10608428 — 2005 NISSAN MURANO

I COULD NOT MOVE MY POWER SEAT TO DRIVE AND S TERRIFIED EVERY TIME I DRIVE.FOR NO REASON MY SEAT STOPPED GOING FORWARD AND BACK AND THEN IT WOULD SWIVEL ON THE TRACK. . THE NEXT DAY I BROUGHT THE CAR TO MY MECHANIC AND HE VERIFIED I NEEDED A NEW POWER SEAT. I CALLED NISSAN CORP THAT NIGHT AND VOICED MY CONCERN AND I WAS GIVEN A CASE NUMBER, BUT WAS TOLD I HAD TO GO TO A NISSAN DEALERSHIP. I MADE THE FOR THE NEXT DAY. TOOK THE CAR IN TO LOKEY NISSAN ON 7/01/04. THEY VERIFIED I NEEDED A LOWER SEAT ASSEMBLY AND A FINISHER ASSEMBLY (WHICH HOLDS THE WIRES). THE PARTS ARE $1300. AND LABOR $395.89. I THEN CALLED APRIL BACK (AS SHE INSTRUCTED) @ NISSAN 1-800-647-7261 (4 OR 5 TIMES) AND ALL I GOT WAS HER RECORDING. THE CASE # IS: [XXX] AND APRIL IS @ 457248. I WAS ABLE TO FIND A USED PART AND MY MECHANIC COULD INSTALL IT, BUT AFTER READING ON THE INTERNET HOW MANY MORENO OWNER'S THIS HAPPEN'S TO, I AM APPALLED. THERE SHOULD DEFINITELY BE A RECALL ON THESE CARS. NISSAN KNEW ABOUT THE PROBLEM ON 04 - 06 MORENO'S FAULTY FRONT POWER SEAT AND OR IMPROPER FORWARD/BACKWARD MOVEMENT. AND SPECIAL BULLETINS WENT OUT TO ALL TECHNICAL SERVICE PERSONNEL TO AMEND AND INCORPORATE NTB-5-056 INTO THEIR SERVICE MANUALS. MY HUSBAND AND I ARE BOTH ON DISABILITY AND DO NOT HAVE $1600. TO FIX NISSAN'S MISTAKE. I FEEL I AM IN DANGER EVERY TIME I GET BEHIND THE WHEEL AND TO MAKE MATTERS WORSE, NISSAN WON'T RETURN MY PHONE CALLS, WHEN THEY ARE THE ONES WHO TOLD ME TO GO TO THE DEALERSHIP...BIG WASTE OF TIME AND GET A SERVICE RECORD GOING.SO IN ALL: NISSAN CORP KNOWS THAT THE SEAT SLIDE MOTOR OR GEAR ASSEMBLY NEEDS TO REPLACED FOR ANY REASON, THAT THE POWER SEAT HAS VOLTAGE TO IT, BUT WILL NOT MOVE FORWARD OR BACKWARD. THE SEAT ALSO MOVES WHILE DRIVING IT BECAUSE THE SEAT WON'T STAY ON THE TRACK: IT BECOMES CROOKED ON THE SEAT TRACKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS