NHTSA Complaint #10608174 — 2011 FORD MUSTANG

WHILE DRIVING, THE POWER STEERING ASSIST FAILURE INDICATOR CAME ON ALONG WITH THE SERVICE ADVANCE-TRACK INDICATOR AND THEN THE STEERING WHEEL LOCKED COMPLETELY. THIS FORCED ME INTO ONCOMING TRAFFIC AND WITH NO ABILITY TO STEER THE CAR AT ALL. I WAS FORCED OFF THE ROAD BECAUSE I COULD NOT CHANGE DIRECTION AT ALL AND ENDED UP HITTING MY HEAD, ELBOW AND KNEES. AFTER CALLING THE FORD DEALER, THEY INFORMED ME THAT THERE WAS A "TSB" ABOUT IT BUT NO RECALL. THE DEALER THEN WENT ON TO TELL ME THAT ALMOST ALL THE FORD VEHICLES HAD BEEN RECALLED FOR THE SAME PROBLEM, EXCEPT THE MUSTANG EVEN THOUGH THEY SEE MORE OF THIS PROBLEM IN MUSTANGS THAN ANY OTHER MODEL. THEY THEN QUOTED ME OVER $3,000 TO HAVE IT REPAIRED. THIS PROBLEM, IN MY OPINION, COULD'VE KILLED ME AND I'M SHOCKED THAT IT HASN'T COST ANY ELSE THEIR LIFE. *TR