NHTSA Complaint #10607854 — 2009 TOYOTA RAV4

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 10607854
Vehicle 2009 TOYOTA RAV4
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State ME

Consumer Description

I RECEIVED URGENT SAFETY RECALL NOTICE FOR REAR LOWER SUSPENSION ARMS (NO. 1) ON MAY 19, 2014. WHEN I CALLED THE TOYOTA DEALERSHIP FOR AN APPOINTMENT TO HAVE THIS SAFETY RECALL TAKEN CARE OF I WAS TOLD THAT THE PARTS ARE ON NATIONAL BACK ORDER AND WOULD BE 1-2 MORE WEEKS. I WAS PLACED ON A LIST TO BE CALLED WHEN THE PARTS COME IN. SINCE THEN I HAVE CALLED A COUPLE OF MORE TIMES TO THE DEALERSHIP JUST TO CHECK ON THE STATUS OF THE PARTS. NOW I AM BEING TOLD THAT THEY DO NOT KNOW WHEN THE PARTS WILL BE IN. THERE IS A SHORTAGE OF PARTS TO FIX THIS URGENT SAFETY RECALL. I BELIEVE THIS IS UNTIMELY FOR THE TYPE OF SAFETY RECALL THIS IS. TOYOTA NEEDS TO DO MORE AND GET THESE PARTS IN TO FIX THIS PROBLEM NOW! I WOULD BUY A NEW CAR IF I COULD JUST TO GET RID OF THIS ONE. I BELIEVE MY LIFE (AND EVERYONE ELSE WHO OWNS A CAR UNDER THE RECALL) DEPENDS ON THIS SAFETY RECALL BEING DONE IMMEDIATELY. LOOKING THROUGH THE PAPERWORK ON LINE IT SHOWS ONLY 3.9% COMPLETION RATE WITH A RECALL THAT STARTED WELL OVER A YEAR AGO.... *TR

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