NHTSA Complaint #10607312 — 2010 VOLKSWAGEN CC

THIS 2010 VOLKSWAGEN CC WAS PURCHASED AS A CPO IN 2012 WITH 33K MILES ON IT. SECOND OWNER. WITH NO WARNING, CLUTCH FAILED COMPLETELY WITH ONLY 43K MILES, AND GEARS WOULD NOT ENGAGE, I MADE A SUDDEN SHARP LEFT TURN TO THE ROAD SIDE, LOST CONTROL OF THE CAR, DEPRESSED BRAKE HARD TO FORCEFULLY STOP THE CAR WITH THIRD GEAR ENGAGED. AN ONLINE SEARCH SHOWS THAT MANY OTHER VW CC AND GOLF (2010, 2012 MODELS) HAVE HAD CLUTCH FAILURES WITH APPROXIMATELY THE SAME MILEAGE. ALSO, THERE IS A VW TECHNICAL SERVICE BULLETIN (VW 2028783) WHICH SHOWS THERE IS A CLUTCH ASSEMBLY ISSUE WITH THE CAR AND DIRECTS DEALERS TO REPLACE CLUTCH KIT FOR THOSE DEFECT MODELS. I CONTACTED VW CUSTOMER CARE AS THIS IS A SAFETY ISSUE, AND AS I IN NO WAY ABUSED THE CLUTCH. ALSO, INFORMED THEM THAT THIS CC IS STILL WITHIN THE 2YR/24K MILE CPO WARRANTY. VW CUSTOMER OPENED A CASE, HOWEVER, THE CASE MANAGER CLAIMED THAT THE CLUTCH IS NOT INCLUDED IN THE POWERTRAIN WARRANTY AND THAT VW WOULD NOT AUTHORIZE REPAIR, EVEN THOUGH THEY ARE AWARE OF THE FACT THAT THEY UPDATED THE PARTS AND HAVE DISTRIBUTED THE TSB DUE TO PREMATURE FAILURE. *TR