NHTSA Complaint #10606895 — 2012 JEEP GRAND CHEROKEE

THIS HAS HAPPENED 3 TIMES, THE FIRST TIME I HAD JUST GONE THROUGH THE DULLES TOLL AND AS I PAID THE TOLL AND PULLED OFF THE ENGINE DID NOT STAY IN DRIVE, IT WENT INTO 1ST OR 2ND GEAR. THE SECOND AND THIRD TIME I WAS AGAIN DRIVING ON THE BELTWAY AND THE GEAR SWITCHED FROM DRIVE TO NEUTRAL OR A LOWER GEAR. EACH TIME (3) I HAD TO PULL OVER AND STOP AND GO INTO PARK AND THEN BACK INTO DRIVE. DON'T KNOW IF IT'S AN ENGINE, GEAR OR POWER TRAIN ISSUE. ALSO ALMOST DAILY WHEN DRIVING, THE ENGINE SOUNDS LIKE IT'S PULLING/STRAINING AND NOT GOING ALL THE WAY INTO DRIVE. THIS IS HAPPENING IN THE WINTER AND SUMMER (ANY TIME OF YEAR, NOT WEATHER SPECIFIC). I ALWAYS WARM THE CAR UP BEFORE DRIVING IT. WHEN THE ENGINE IS NOT HAVING THIS ISSUE, IT DRIVES VERY SMOOTHLY. THE ISSUE HAPPENS 75% OF THE TIME (EXCEPT WHEN I TAKE IT TO THE DEALER, IT ALWAYS DRIVE SMOOTHLY WHEN THEY TAKE IT OUT). HAVE TAKEN IT TO THE DEALER AND COMPLAINED BUT THE RESPONSE HAS BEEN THAT WHEN THEY TOOK IT OUT TO TEST DRIVE IT, IT WAS FINE AND THEY WOULD HAVE TO KEEP IT AND DO SEVERAL TEST DRIVES TO SEE IF IT WILL REPLICATE THE SITUATION. BECAUSE I NEED MY VEHICLE TO GET BACK AND FORTH TO WORK EACH DAY AND THEY ARE NOT WILLING TO PAY FOR A RENTAL OR PROVIDE A LOANER, THAT ISN'T POSSIBLE. I DON'T HAVE THE FUNDS TO RENT A CAR AND PAY A CAR NOTE. I RECEIVED THE RECALL FOR THE ISSUE WITH THE BRAKES SO HOPEFULLY MY EXPERIENCE WITH THE BRAKE NEEDING TO BE PUSHED ON FIRMLY WILL GO WAY WHEN THE PART'S COME IN (HUGE BACK ORDER, ON WAITING LIST FOR PARTS). I ALSO GET THE CAR SERVICED REGULARLY (WHEN IT'S TIME) SO I KNOW THAT'S NOT THE PROBLEM. *TR