NHTSA Complaint #10606283 — 2009 HYUNDAI ACCENT

MY CAR WAS PARKED IN MY DRIVEWAY. I WENT OUT TO PULL IT INTO THE GARAGE. WHEN I TOOK MY FOOT OFF OF THE BREAK TO EXCELERATE, THE CAR LUNGED FORWARD (WITHOUT ME GIVING IT ANY GAS). I RETURNED MY FOOT LIGHTLY TO THE BREAK. THE THRUST THREW ME INTO THE STEERING WHEEL. I CALLED THE TOW SERVICE AND HAD MY CAR TAKEN TO THE DEALERSHIP FOR REPAIR. DURING THE RIDE TO THE DEALER THE TOW DRIVER SAID THAT HE HAD TO HOLD HIS FOOT ON THE BREAK IN ORDER TO CONTROL THE CAR AND GET IT ON THE TRUCK. THE DEALERSHIP KEPT MY CAR FOR THREE DAYS AND TOLD ME THAT THERE WAS NOTHING WRONG WITH IT. SHE TOLD ME THAT THE DIAGNOSTIC SHOWED NO NUMBERS THAT WOULD INDICATE THERE WAS ANYTHING WRONG WITH THE CAR. SHE STATED THAT THERE WERE SOME CODES THAT CAME UP BUT THEY WERE ERASED BECAUSE THEY DIDN'T MATTER, THEY CAME UP ON THEIR OWN. THE DIAGNOSTIC WAS DONE ON DAY ONE. WHAT WAS BEING DONE ON THE OTHER TWO DAYS? THIS IS NOT THE FIRST TIME THAT I HAVE HAD TO TAKE THIS CAR IN FOR THIS TYPE OF REPAIR. THEY ALWAYS TELL ME THAT THERE IS NOTHING WRONG WITH THE CAR, HOWEVER WHEN I GET THE CAR BACK IT DRIVES LIKE NEW. NOT SO MUCH THIS TIME. THE BREAKS ARE STILL A LITTLE OFF. IS A DEALERSHIP ALLOWED TO REPAIR YOUR CAR AND NOT TELL YOU WHAT WAS WRONG? I ASK THIS BECAUSE OF THE ABOVE AND DURING ONE OF MY VISITS ON OF THE WORKERS TOLD ME THAT "THEY WILL DO ANYTHING TO STAY #1".