NHTSA Complaint #10606073 — 2008 SAAB 9-3

ENGINE LIGHT WENT ON BEGINNING OF WINTER 2011, AND CODE INDICATED FAILED FUEL PUMP. GM (THIS IS A GM CAR) AND SAAB INDICATED FAULTY PART, AND CONTINUED TO INDICATE BACK ORDER OF PART, AND THEN METHOD TO REBUILD AVAILABLE FUEL PUMP, WHICH APPARENTLY IS ALSO ON BACK ORDER. ENGINE LIGHT GOES OFF AFTER SEVERAL MONTHS, BUT REAPPEARS THE NEXT YEAR, AND HAS OCCURRED EACH YEAR SINCE. PART WAS COVERED UNDER WARRANTY AT TIME OF COMPLAINT, BUT IS NOW OFF OF WARRANTY. SAAB NORTH AMERICA HAS INDICATED IN RESPONSE TO COMPLAINT THAT REPLACEMENT PART PLUS REBUILD WOULD WORK, BUT THE PART HAS NEVER BEEN AVAILABLE FOR REBUILDING, AND SAAB DEALERSHIP (KEN GAARF) CLAIMS IT HAS BEEN ON BACK ORDER FOR CLOSE TO 3 YEARS. CAR BOUGHT NEW IN DECEMBER 2009 WITH 3 YEAR GM FULL WARRANTY IN PLACE. *TR