NHTSA Complaint #10606068 — 2007 FORD EDGE

MY VEHICLE ALL OF A SUDDEN STARTED TO SLOW DOWN SUDDENLY LIKE I HAD TAKEN MY FOOT OFF THE GAS. IT STARTED SHUDDERING AND MY TRANSMISSION LIGHT CAME ON. I THOUGHT IT WAS THE TRANSMISSION SO I HAD IT TOWED TO THE SHOP. AFTER DIAGNOSIS, IT SHOWED MY CYLINDERS WERE MISFIRING. IT WAS DUE TO A BAD COIL WHICH WAS CAUSING THE SPARK PLUGS TO READ AT AN EXTREMELY HIGH VOLTAGE. THEY NEEDED TO REPLACE ALL COILS AND ALL SPARK PLUGS. THEN FOUND OUT THAT IT FRIED MY PCM(COMPUTER) WHICH ALSO HAD TO BE REPLACED. COME TO FIND OUT, THIS IS A KNOW ISSUE WITH THE 2007 FORD EDGE AND THERE IS A TSB ON IT FOR THIS EXACT SITUATION. THE DEALERSHIP TOLD ME THAT THE PCM HAD A MALFUNCTION WHICH CAUSED THE COILS/SPARK PLUGS TO GO BAD. THEY ALSO SAID THE PCM HAS A MANUFACTURER 8 YEAR/80,000 MILE WARRANTY. WELL I WAS AT 7 YEARS/83000 MILES AND WHEN THEY SUBMITTED THE WARRANTY CLAIM, FORD DENIED IT FORCING ME TO PAY $2400 FOR THE REPAIRS. I THINK THIS IS RIDICULOUS TO DENY A KNOWN MALFUNCTION FOR ONLY 3000 MILES OVER. WHAT IF I HAD BEEN ON THE HIGHWAY WHEN MY VEHICLE SUDDENLY CAME TO A STOP? I HAD MY SON WITH ME THAT DAY AND THIS COULD HAVE CAUSED A MAJOR ACCIDENT, POSSIBLY INVOLVING OTHER DRIVERS, AND WE MAY HAVE EVEN BEEN INJURED. AND FORD DOESN'T FEEL RESPONSIBLE TO HELP WITH THE COST OF THIS REPAIR?? *TR