NHTSA Complaint #10605973 — 2003 AUDI A4 ENGINE

Complaint Details

ODI Number	10605973
Vehicle	2003 AUDI A4
Component	ENGINE
Date of Incident	May 5, 2014
Date Filed	June 25, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I HAD A NEW TRANSMISSION PUT IN THE AUDI AND AFTER A YEAR THE TRANSMISSION REVERSE MODE FAILED. I TOOK IT TO THE SHOP WHICH REPAIRED THE CAR AND FOUND THAT THERE HAD BEEN A RECALL ON THE PART WHICH WAS NEEDED FOR THE CAR. WHEN I TOOK IT TO THE AUDI DEALERSHIP THEY REFUSED TO HONOR THE RECALL AND I HAD TO PAY FOR THE NEW PART AN ADDITIONAL $2700. I WAS TOLD THAT I WAS NOT THE OWNER OF THE CAR AND THEY HAD NO INFORMATION ON FILE ABOUT ME HOWEVER I HAD REPEATEDLY BEEN IN PERSONALLY TO ASK ABOUT THE CAR AND ANY RECALLS AFTER REPLACING THE TRANSMISSION. ALSO THEY HAD MY EMAIL ADDRESS. I WAS THEN TOLD I WAS SIX MONTHS TOO LATE AND I HAD TO PAY FOR THE REPAIR. I TRIED TO CALL AUDI CUSTOMER SERVICE AND THE HEADQUARTERS AND ONLY GOT THE RUN AROUND. IF THERE WAS A RECALL FOR THIS PART THE AUDI DEALERSHIP AND AUDI HEADQUARTERS SHOULD HAVE HONORED THIS AND REPLACED THE PART. *TR

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