NHTSA Complaint #10604834 — 2013 NISSAN ALTIMA

PASSENGER AIR BAG LIGHT STAYS ON WHILE PASSENGER IS SITTING IN THE SEAT. PROBLEM STARTED A COUPLE OF WEEKS AFTER I LEASED BRAND NEW CAR. THE PROBLEM IS ONGOING FOR OVER A YEAR NOW. THE FOX NISSAN DEALERSHIP CANNOT REPLICATE THE PROBLEM SO NISSAN WILL NOT OFFER ANY RESOLUTION. I'VE BEEN TRYING FOR A YEAR NOW AND THE PROBLEM PERSISTS, NISSAN OR DEALERSHIP CANNOT SAY IF THE AIRBAG WILL WORK IN THE CASE OF A CRASH. I'M PAYING MONTHLY LEASE PAYMENTS ON A CAR THAT MAY OR MAY NOT BE SAFE. WHAT EVER HAPPENED TO CUSTOMER SERVICE? TOOK THE CAR IN LAST FRIDAY FOR THE AIRBAG RECALL, PROBLEM IS STILL THERE AFTER DEALERSHIP UPDATED THE SOFTWARE PROBLEM. BOTH FOX NISSAN DEALERSHIP AND NISSAN REGIONAL FIELD REP SAID THERE IS NOTHING MORE THEY CAN DO SINCE THEY CAN'T REPLICATE THE PROBLEM. APPARENTLY THE PHOTOS OF THE PROBLEM THEY HAD ME TAKE WE'RE TO MAKE ME FEEL LIKE THEY ACTUALLY CARED. I CAN'T BELIEVE I'M CONTINUING TO MAKE PAYMENTS ON THIS UNSAFE VEHICLE. *TR