NHTSA Complaint #10604713 — 2004 CHEVROLET ASTRO

TL* THE CONTACT OWNS A 2004 CHEVROLET ASTRO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNTIL AFTER THREE ATTEMPTS. THE CONTACT SHIFTED INTO DRIVE AND THEN THE VEHICLE LOST ALL POWER. THE CONTACT PUMPED THE ACCELERATOR PEDAL, WAITED TEN MINUTES AND THE VEHICLE RESUMED ITS NORMAL OPERATION. THE FAILURE OCCURRED ON A REGULAR BASIS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE DEALER DIAGNOSED THE FAILURE AND STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE DEALER ASSURED THE CONTACT THAT AFTER PAYING FOR THE REPAIR, THE FAILURE WOULD BE RESOLVED. THE FUEL PUMP, STARTER, MOTOR MOUNTS, AND GENERATOR WERE ALL REPLACED; HOWEVER, THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 133,000. THE CURRENT MILEAGE WAS 134,249.