NHTSA Complaint #10604520 — 2004 SATURN ION

TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED SHE HAD HER VEHICLE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V171000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT MENTIONED THAT WHEN SHE CAME TO PICK UP THE VEHICLE THE EXHAUST PIPE WAS VISIBLY ON THE FLOOR. THE CONTACT IMMEDIATELY INFORMED THE SERVICE MANAGER SINCE THE VEHICLE WAS NOT IN THAT CONDITION PRIOR TO THE REPAIRS. THE SERVICE MANAGER AGREED TO REPAIR THE FAILURE BY REATTACHING ONE SIDE OF THE EXHAUST PIPE WITH A WIRE HANGER. THE CONTACT RELUCTANTLY TOOK THE VEHICLE HOME AND WHILE ON THE WAY HOME THE AIR BAG, ALTERNATOR AND BATTERY LIGHT ILLUMINATED ON THE INSTRUMENTAL PANEL. SHORTLY AFTER THE LIGHTS ILLUMINATED, THE VEHICLE STALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.