NHTSA Complaint #10599054 — 2006 CHEVROLET COBALT

ATTENTION GENERAL MOTORS, I RECEIVED THE MANY LETTERS YOUR COMPANY SENT UPDATING THE STATUS OF THE RECALL ON MY CAR. I APPRECIATED YOUR EFFORTS IN ADDRESSING THE SITUATION. I TOOK MY CAR TO DAVIS CHEVROLET IN HOUSTON TX TO CASH IN THE RECALL VOUCHER ON 5/6/14. ON 6/5/2014 I WAS TOLD THAT MY CAR WAS READY. I WAS NOT GIVEN A RECEIPT. PAGE 10, MAY, 2014, BULLETIN NO: 14113B WAS LEFT IN MY CARE. I WAS GIVEN A DIFFERENT STYLE OF KEY, KEY RING, AND THE SAME INSTRUCTIONS TO USE PRIOR TO REPAIRS. TO ADD INSULT TO INJURY, IT SAYS TO MAKE SURE ANY DRIVER KNOWS ABOUT THE (SAME) DANGERS OF THE ORIGINAL SAFETY RECALL LETTERS. I TOOK THE CAR BACK BECAUSE IT KEEPS STOPPING TO THE DEGREE THAT I DID NOT DRIVE IT UNLESS I NECESSARY. I WAS TOLD THAT IT MAY BE THE THROTTLE FROM SITTING UP TOO LONG. THEY SAID I HAD TO PAY FOR IT. I COMPLAINED ABOUT NOT RECEIVING PAPERWORK. I RECEIVED PAPER WORK THAT READS THE CAR WAS NOT SAFE TO DRIVE. I WAS GIVEN AN AGENT WILL WHO I ASKED IF THEY PUT IN THE PART THAT WAS BEING BUILT FOR THE CAR AND HE SAID YES. ALSO, HE TOLD ME THE CAR WAS SAFE EVEN BEFORE THE REPAIRS. HOW IS THE CAR CONSIDERED REPAIRED WHEN IT HAS THE SAME LIMITATIONS AS IN THE RECALL LETTERS? THIS REMEDY DOES NOT SHOW ANY CONCERN FOR CONSUMERS FEELING OF TRUST, SAFETY, OR COMFORT IN YOUR PRODUCT. FOR EXAMPLE, IT IS A COMMON OCCURRENCE FOR A FAMILY MEMBER TO USE A RELATIVES CAR WITHOUT THE OWNER KNOWING IT. IT WOULD BE THE MOST FATAL EXPERIENCE TO LEARN ABOUT IT THROUGH THAT PERSONS DEATH BECAUSE THEY DID NOT KNOW (OR UNDERSTAND) THE TERMS OF WHAT YOU CONSIDER A SAFE ENOUGH RESULT. GM THIS TELLS CONSUMERS THAT YOU DO NOT CARE. I AM ASKING THAT YOU LOOK AT MY CASE. I AM TRYING NOT TO TAKE LEGAL ACTION. *TR