NHTSA Complaint #10599003 — 2010 VOLKSWAGEN JETTA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10599003
Vehicle	2010 VOLKSWAGEN JETTA
Component	ENGINE
Date of Incident	June 16, 2014
Date Filed	June 17, 2014
Mileage	64,650 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

2010 VW JETTA SPORTWAGEN TDI. CAR LOST POWER AT HIGHWAY SPEEDS. "GLOW PLUG" INDICATOR ILLUMINATED AND HUD DISPLAYED "SERVICE IMMEDIATELY." WAS ABLE TO SAFELY PULL OVER TO SHOULDER. CAR WOULD NOT RESTART. HAD TO BE TOWED TO NEARBY DEALERSHIP. INFORMED TODAY THAT HIGH PRESSURE FUEL PUMP (HPFP) HAD FAILED AND WOULD BE COVERED UNDER EXTENDED WARRANTY. WILL BE WITHOUT CAR FOR 5-10 DAYS. CAR IS LOCATED 1 HOUR AWAY FROM HOME. RENTAL CAR WAS OFFERED, BUT I WOULD HAVE TO GET OUT TO DEALERSHIP TO PICKUP. THIS IS THE SECOND OCCURRENCE OF HPFP FAILURE ON VEHICLE. SIMILAR OCCURRENCE (LOSS OF POWER ON HIGHWAY) HAPPENED ON MARCH 24, 2011. AGAIN, CAR WAS STUCK IN DEALERSHIP FAR FROM HOME. *TR

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