NHTSA Complaint #10598790 — 2005 FORD F-350 SD

APPROXIMATELY 16,000 MILES PRIOR TO THIS INCIDENT (96,450) THE VEHICLE HAD A LACK OF TOWING POWER. I TOOK IT TO FORD, AND THEY TOLD ME THAT IT WAS THE EGR COOLER AND OIL COOLER. THE SERVICE MANAGER ADVISED ME THAT THIS HAPPENS TO EVERY 6.0 LITER DIESEL. HE STATED THEY UPDATED THE COOLERS TO FIX THE PROBLEM (PRETTY MUCH ADMITTING THAT THEY DID NOT BUILD IT RIGHT). I SEARCHED ONLINE AND FOUND THIS TO BE TRUE, BUT FOR SOME REASON THERE IS NO RECALL. $4,730.78 LATER, MY VEHICLE WAS FIXED. ALTHOUGH I DO TOW WITH THE VEHICLE (THAT'S WHAT ITS MADE FOR), I BABY THE VEHICLE. I DO OIL CHANGES EVERY 3000 (RECOMMENDED AT 5000) AND CHANGE THE FUEL FILTER 2 TIMES A YEAR (RECOMMENDED EVERY 12,000). THREE YEARS LATER AND ONLY 16,000 MILES LATER (113,239) THE VEHICLE AGAIN HAD A LACK OF POWER. I TOOK IT TO FORD AGAIN, AND THEY TOLD ME IT WAS THE EGR COOLER, OIL COOLER, AND HEAD GASKETS. I TOLD THE SERVICE MANAGER THAT I JUST HAD THE EGR COOLER AND OIL COOLER REPLACED, BUT IT WAS OUT OF THE REPAIR WARRANTY. HE SAID ALL OF THESE TRUCKS HAVE THESE PROBLEMS. $7,937 (DISCOUNTED) AND TWO WEEKS LATER I RECEIVED MY VEHICLE BACK. MY FAMILY HAS USED FORD DIESEL TRUCKS FOR YEARS AND NORMALLY GET 250,000 OUT OF THEM BEFORE ANY MAJOR REPAIRS. FORD DOES NOT STAND BEHIND THEIR PRODUCT LIKE THEY USED TO. I WILL NEVER BUY ANOTHER FORD. *TR