NHTSA Complaint #10598340 — 2012 FORD FOCUS

I PURCHASED A 2012 FORD FOCUS LESS THAN A YEAR AGO AND HAVE HAD TROUBLE EVER SINCE. I HAVE HAD MY CAR IN REPAIRED ONCE FOR THE TRANSMISSION ISSUES ACCELERATING AND COASTING. MY CAR IS SHAKING AND HESITATING WITH ANY TYPE OF ACCELERATION. THE CAR IS MAKING A CLUNKING NOISE WHEN DRIVING, TURNING CORNERS AND BRAKING. I AM BEYOND DISAPPOINTED WITH THE QUALITY OF THE 2012 FOCUS. I DROPPED MY CAR OFF AT THE DEALER AND WANTED IT LOOKED ASAP. I ALSO CONTACTED FORD DIRECTLY ABOUT MY CONCERNS, THEY INFORMED ME ABOUT THE DUAL CLUTCH TRANSMISSION AS A REASON FOR THE DRIVE (AN EXCUSE I HAVE HEARD NUMEROUS TIMES FROM THE DEALER). AFTER A COUPLE DAYS THE SERVICE DEPARTMENT CALLED TO LET ME KNOW THEY HAD LOOKED IT OVER AND EVERYTHING SEEMED FINE. THEY LATER TEST DROVE IT AND HE INFORMED ME THAT EVERYTHING LOOKS GREAT AND THAT THE WAY MY CAR IS DRIVING IS JUST THE WAY THESE FOCUS' DRIVE DUE TO THE DOUBLE CLUTCH TRANSMISSION. HE INFORMED ME THAT IT TENDS TO DRIVE THE WAY I WAS DESCRIBING IF PEOPLE HAVE A "LIGHT FOOT", IF I WOULD DRIVE WITH A "HEAVIER FOOT" OR "ACCELERATE FASTER" IT MOST LIKELY WOULDN'T HAVE THESE ISSUES. WHEN I BROUGHT UP THE INSTANCE WHERE THE CAR SHOOK AND MADE A LARGE CLUNK WHEN I TURNED IT OFF, HE STATED THAT IT WAS PROBABLY A "FLUKE". IT IS VERY DISCOURAGING THAT I AM TOLD THAT THIS IS JUST HOW THE FOCUS VEHICLES ARE GOING TO BE. I EMAILED FORD ABOUT THE RESULTS AND HAVE NOT HEARD BACK. I PICKED UP MY CAR AND IT STILL DRIVES JERKY AND THE CLUNKING NOISE IS EVEN LOUDER. I DROPPED IT OFF WITH 40,618 MILES AND PICKED IT UP WITH 40,630 MILES. I THINK IT IS FRUSTRATING THAT IT IS DEEMED AS A STANDARD DRIVE WITH A 12 MILE TRIP. I AM DISAPPOINTED THAT I AM EXPECTED TO HIT THE GAS HARDER TO HOPEFULLY HAVE A SOMEWHAT LESS JERKY DRIVE... NOT SURE HOW TO DO THAT IN PARKING LOTS AND NEIGHBORHOODS. I DO NOT FEEL THAT I HAVE A SAFE QUALITY VEHICLE AND DON'T KNOW WHAT TO DO NEXT. *JS