NHTSA Complaint #10598049 — 2010 TOYOTA RAV4

TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE CONTINUED TO ACCELERATE. THE VEHICLE CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THERE WAS NO PERSONAL INJURY. A POLICE REPORT WAS NOT FILED OF THE INCIDENT. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE BLACK BOX DATA DETECTED THAT THE BRAKES WERE NOT FAULTY. THE VEHICLE HAD NOT BEEN REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. THE CONSUMER STATED IT WAS NOT THE FIRST TIME, SHE AND HER HUSBAND EXPERIENCED BRAKE FAILURE, WITH THE VEHICLE CONTINUING TO ACCELERATE. THE DEALER INFORMED THE CONSUMER, THAT AN UPDATE ON THE BRAKES HAD NOT BEEN MADE. THE CONSUMER STATED SHE NEVER RECEIVED ANY TYPE OF NOTIFICATION, TO HAVE SERVICE DONE.