NHTSA Complaint #10597861 — 2006 DODGE GRAND CARAVAN

VEHICLE HEADLIGHTS INTERMITTENTLY TURN OFF EVEN THOUGH THE HEADLIGHT SWITCH IS IN THE ON POSITION. HEADLIGHTS ARE ABLE TO BE TURNED BACK ON BY CYCLING THE SWITCH OFF AND ON MULTIPLE TIMES. SOMETIMES HEADLIGHTS FLICKER ON AND OFF INTERMITTENTLY EVEN THOUGH THE HEADLIGHT SWITCH REMAINS IN THE ON POSITION. THIS HAS BEEN A PROBLEM ACCORDING TO A PREVIOUS INVESTIGATION BY YOUR ORGANIZATION. THE INVESTIGATION NUMBER EA11010. YOUR FINDINGS SHOWED THIS PROBLEM OCCURRING WITH THIS PARTICULAR MAKE MODEL AND YEAR OF VEHICLE. IT ALSO INDICATED THAT CHRYSLER CORPORATION WAS GOING TO INITIATE A LIFETIME WARRANTY ON THE HEADLIGHT SWITCH ASSEMBLY FOR THIS PARTICULAR VEHICLE. IT INDICATED THAT THIS WAS GOING TO START SOMETIME IN EARLY 2013. I CONTACTED CHRYSLER CORPORATION SERVICE AND THEY INDICATE THAT THERE IS NO WARRANTY OR KNOWN PROBLEM ON THAT PARTICULAR HEADLIGHT SWITCH ASSEMBLY. WHEN I REFERRED THEM TO YOUR SITE AND THE PARTICULAR INVESTIGATION AND CONCLUSION IN REGARDS TO THIS ISSUE THEY INDICATED THAT THIS WAS NOT A KNOWN PROBLEM AND JUST BECAUSE IT WAS ON THE INTERNET DOES NOT MEAN THAT IS TRUE. THE IDENTIFIED ISSUE AND PROBLEM WITH THE HEADLIGHT SWITCH ASSEMBLY WILL NOT BE TAKEN CARE OF UNDER WARRANTY ACCORDING TO CHRYSLER CORPORATION. THIS SEEMS TO BE IN DIRECT CONFLICT WITH WHAT CHRYSLER CORPORATION TOLD YOUR ORGANIZATION THAT THEY WERE GOING TO DO WHICH WAS TO PLACE THIS PART UNDER A LIFETIME WARRANTY BEGINNING SOMETIME EARLY 2013. *TR