NHTSA Complaint #10597790 — 2012 FORD FOCUS

IN THE PAST YEAR, I HAVE EXPERIENCED ISSUES WITH MY TRANSMISSION WHERE MY CAR HAS DIFFICULTIES SHIFTING FROM 1ST TO 2ND GEAR. IT SHUTTERS AND JOLTS, FEELS LIKE I HAVE A MANUAL TRANSMISSION. I COMMUTE DAILY, ESPECIALLY IN TRAFFIC, SO THIS HAS NEVER BEEN ACCEPTABLE. ON JUNE 1ST, I WAS IN A PARKING GARAGE COMING AROUND A CORNER WHEN MY TRACTION CONTROL LIGHT APPEARED AND I LOST POWER TO THE ENGINE. THE INTERIOR LIGHTS, RADIO, AC WERE STILL WORKING, I JUST COULDN'T MOVE THE CAR. I WAS STALLED AND WAS NEARLY HIT A FEW TIMES SINCE I WAS STUCK IN A TURN. I TRIED TURNING THE CAR ON AND OFF, NO LUCK. I HAD MY CAR TOWED HOME, AND FORD TOWED IT TO THE DEALERSHIP THE NEXT MORNING WHERE I WAS TOLD THE CAR WAS STUCK IN GEAR. IT NEEDED A NEW TRANSMISSION MODULE. THE NEW MODULE WAS REPLACED AND I WAS TOLD MY CAR WAS READY FOR PICK UP. I WENT IN THE NEXT DAY, THE PORTER PULLED UP MY CAR AND I COULD NOT DRIVE IT OFF THE LOT, BECAUSE NOW IT WAS STUCK IN "PARK". I WAS VERY FRUSTRATED AND I WAS TOLD BY THE DEALERSHIP THAT THE COMPUTER MAY HAVE HAD A GLITCH WHEN REPROGRAMMING OR IT MAY HAVE RESET ITSELF. I WAS TOLD THIS CAN MORE THAN LIKELY HAPPEN AGAIN, HOW DISAPPOINTING. I DON'T FEEL SAFE DRIVING MY CAR AND ESPECIALLY LONG DISTANCES. I'M AFRAID THIS CAN HAPPEN AGAIN, BUT EVEN WORSE, WHILE I'M ON THE ROAD. NEEDLESS TO SAY I WILL BE LOOKING INTO LEMON LAW OR TRADING IN THIS VEHICLE. *TR