NHTSA Complaint #10596920 — 2006 CHEVROLET COBALT

I RECEIVED THE RECALL NOTICE SENT OUT BY GM REGARDING REPLACING IGNITION SWITCHES, IGNITION CYLINDERS AND KEYS. I CALLED CARR CHEVROLET ON APRIL 24, 2014 AND WAS TOLD THE PARTS WOULD BE ORDERED AND I WOULD RECEIVE A RETURN CALL WHEN AVAILABLE TO SCHEDULE AN APPOINTMENT. AT THAT TIME I WAS TOLD THE ORDER WOULD TAKE 14-21 DAYS TO COME IN. APPROXIMATELY JUNE 1, 2014 I RECEIVED A POSTCARD FROM GM NOTING MY VEHICLE HAD NOT HAD SERVICE DONE; ON JUNE 6, 2014, I PHONED CARR CHEVROLET TO FOLLOW UP ON HOW LONG THE ORDER WOULD TAKE: THE SERVICE DEPARTMENT AGAIN SAID I WOULD RECEIVE A PHONE CALL WHEN THE PARTS WERE IN AND THAT THE PARTS TOOK 30-45 DAYS TO COME IN. I HAD TO INSIST THAT HE LOOK UP MY NAME TO ENSURE THAT THE PARTS HAD BEEN ORDERED. INITIALLY, HE SAID GAVE A DATE OF APRIL 25, 2014, THEN CHANGED THE ORDER DATE TO MAY 15. WHEN I INQUIRED ABOUT THE DIFFERENCE, HE SAID THAT ALL ORDERS ARE PLACED AS SOON AS THEY COME IN, AND TOLD ME THAT I CALLED ON MAY 15, 2014. I SAID I WOULD CHECK MY NOTES BECAUSE THAT DIDN'T SOUND RIGHT; INDEED I CALLED ON APRIL 24, 2014 TO ORDER THE PARTS. I AM DISSATISFIED THAT CARR CHEVROLET WAITED 22 DAYS TO ORDER MY PARTS, AND THAT I HAVE WAITED, WITHOUT RESOLUTION, A TOTAL OF 46 DAYS. IT IS MY UNDERSTANDING THAT THERE HAVE BEEN 13 DEATHS CAUSED BY THIS FAULTY IGNITION SWITCH AND RELATED COMPONENTS, AND I AM ANGERED THAT CARR CHEVROLET 1) DOES NOT SEEM TO TAKE THIS RECALL SERIOUSLY ENOUGH AND 2) ARGUES WITH THE CUSTOMER AND LIES ABOUT WHEN PARTS WERE ORDERED. *TR