NHTSA Complaint #10596680 — 2005 NISSAN ALTIMA

I CONTACTED NISSAN USA TO TRY AND GET THEM TO OPEN AN INVESTIGATION FOR THE FLOOR BOARDS ROTTING AWAY IN MY CAR. DID SOME RESEARCH ONLINE AND FOUND OUT THAT I AM NOT ALONE IN MY PROBLEM WITH THE FLOOR BOARDS. NUMEROUS PEOPLE ONLINE WITH 2002-2006 NISSAN ALTIMA HAVE THE SAME PROBLEM WHERE THERE IS A SNOW COVERED WINTER. THE WOMEN THAT ANSWERED THE PHONE FROM NISSAN USA WAS VERY POLITE TOOK MY INFORMATION AND LOOKED INTO WHAT I WOULD HAVE TO DO NEXT TO START THINGS OFF. SHE TOLD ME THAT I WOULD NEED TO HAVE THE VEHICLE DIAGNOSED BY MY LOCAL DEALER. SO I MADE THE APPOINTMENT. A FEW DAYS LATER HAD MY ESTIMATE FOR REPAIRS WHICH IS ONE THOUSAND DOLLARS PLUS TAX. I CALLED NISSAN USA BACK AND SHE POLITELY FILLED IN THE DETAILS OF THE REPAIR AND INSTRUCTED ME I WILL BE GETTING A CALL FROM A REGIONAL SPECIALIST. A FEW DAYS LATER GET A CALL FROM SAID SPECIALIST ONLY TO FIND OUT THAT THEY WILL NOT HELP ME BECAUSE MY CAR NO LONGER HAS WARRANTY COVERAGE. I EXPLAINED THAT I WANT TO HAVE THIS INVESTIGATED AS THE FLOOR BOARDS OF A CAR THAT IS BUILT IN 2005 NO MATTER WHAT SHOULD NOT RESEMBLE A 1960 CHEVY FLOOR BOARDS. AGAIN WAS JUST TOLD THERE IS NOTHING NISSAN IS ABLE TO DO I HAVE NO WARRANTY. THIS IS A SAFETY ISSUE AS THE FLOOR BOARDS THAT ARE ROTTING AWAY ARE DIRECTLY WHERE YOU FEET ARE IN THE FRONT SEATS. PLEASE LOOK INTO THIS AS IT IS AN ISSUE FOR I AM SURE THOUSANDS OF NISSAN OWNERS. *TR