NHTSA Complaint #10596611 — 2008 HONDA ACCORD

I NOTICED MY CAR WAS MAKING A STRANGE NOISE WHEN I FIRST STARTED IT UP. I TOOK IT TO THE HONDA DEALERSHIP IN ROANOKE VIRGINIA, AND THEY TOLD ME I WAS RUNNING THE CAR WITHOUT OIL. THEY FILLED IT UP FOR ME, AND CHANGE THE OIL FILTER. NOT EVEN 3000 MILES LATER, THE CAR WAS MAKING THE SAME NOISE. I LOOKED UP ON THE INTERNET FORUMS AND FOUND THE OIL CONSUMPTION CONCERNS. I BROUGHT THIS UP TO THE SERVICE MANAGER AT THE ROANOKE DEALERSHIP, AND HE DISMISSED IT. HE SAID IT IS COMMON TO PUT A QUART OF OIL IN THE ACCORD ABOUT EVERY 1000 MILES. I AM IN SALES, AND I DRIVE ABOUT 900 MILES A WEEK. WHEN THIS WAS FIRST BROUGHT TO THE DEALERSHIPS ATTENTION, I WAS JUST OVER 40,000 MILES, AND I WAS STILL UNDER THE FACTORY WARRANTY. I REPEATEDLY BROUGHT THIS UP TO THE SAME SERVICE MANAGER, AND HE SAID HE CAN DO A CONSUMPTION TEST, BUT IT WILL TAKE MANY MILES TO COMPLETE. HE REASSURED ME THERE WAS NO PROBLEM. I BOUGHT THIS CAR BASED ON ITS REPUTATION OF BEING A LONG-LASTING VEHICLE WITH VERY FEW PROBLEMS. NOW KNOWING THE HONDA/THE ROANOKE DEALERSHIP IS LYING, MY TRUST IN HONDA HAS BEEN SHAKEN. *TR