NHTSA Complaint #10596195 — 2011 HONDA CR-V

I FILED A CLAIM/COMPLAINT APRIL 6, 2014 FOR PREMATURE WEAR FOR CONTINENTAL 225/65R17-102T TIRES EQUIPPED ON 2011 HONDA CR-V TO CONTINENTAL &HONDA. CONTINENTAL ADVERTISES TIRES ARE WARRANTED FOR 65,000 MILES OR 6 YEARS. IT BECAME NECESSARY TO REPLACE ALL 4 TIRES 3/19/14 AT 31,013 MILES OR LESS THAN HALF THE EXPECTED LIFE OF THE TIRE. THE VEHICLE AND TIRES CONSISTENTLY WERE SERVICED BY ACCREDITED HONDA DEALER & TIRE PRESSURE MAINTAINED. ADDITIONALLY, ON APRIL 6, 2012 THE RIGHT REAR TIRE WENT FLAT WITH NO CAUSE PROVIDED AND REPLACED AT A COST OF $193.00. I HAVE RECEIVED NO COMPENSATION FOR THAT TIRE. SUBSEQUENTLY, ON 4/22/14 HONDA REPRESENTATIVE [XXX] RESPONDED TO MY LETTER OF 4/6/14. HE REFERRED ME TO CONTINENTAL TIRE & DENIED ANY COMPENSATION FROM HONDA. ON 4/23/14, ?[XXX]? WITH CONTINENTAL TIRES CALLED TO CONFIRM THEY ?NEVER GUARANTEE OR WARRANT MILEAGE ON TIRES?. SHE SPECIFICALLY DIRECTED ME TO ADJUSTMENT POLICY, #3. "TREAD WEAROUT UP TO A PREDETERMINED MILEAGE IS NOT COVERED UNDER THIS POLICY."SHE, TOO, REFUSED ANY ADJUSTMENT OR RESOLUTION TO THE PREMATURE TIRE WEAR. ADDITIONALLY, SHE WOULD NOT CONSIDER THE TIRE REPLACED 4/6/12 BECAUSE THE DEALER DID NOT FILE A CLAIM. HONDA CORPORATION UNILATERALLY CONTRACTS WITH CONTINENTAL TO PROVIDE THE 225/65R17-102T TIRES FOR THEIR CR-V PRODUCT. THE CUSTOMER CANNOT SUBSTITUTE THE BRAND OF TIRES. HONDA CONTINUES TO EQUIP CR-V MODELS WITH CONTINENTAL 225/65R17-102T TIRES EVEN THOUGH THEY HAVE BEEN ON NOTICE OF POOR TREAD PERFORMANCE FOR YEARS AND CONTINUE THE RELATIONSHIP KNOWING CONTINENTAL DOES NOT WARRANT THE PRODUCT. CONTINENTAL WILL NOT GIVE AN ADJUSTMENT AND HONDA CLAIMS THEY ARE NOT RESPONSIBLE. NEITHER CONTINENTAL OR HONDA WILL PROVIDE, IN WRITING, THEIR BASIS FOR DENIAL NOR WOULD THEY ALLOW ME TO SPEAK TO A SUPERVISOR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR