NHTSA Complaint #10596147 — 2013 HONDA CIVIC

2013 HONDA CIVIC. CONSUMER WRITES IN REGARDS TO VEHICLE POWER STEERING. *SMD THE CONSUMER STATED WHILE DRIVING, THE POWER STEERING LIGHT ILLUMINATED. THE POWER STEERING WENT OUT COMPLETELY, AND IT WAS VERY DIFFICULT TO DRIVE THE VEHICLE. WHEN HER HUSBAND ARRIVED, THE POWER STEERING WAS FUNCTIONING PROPERLY. AS HER HUSBAND WAS DRIVING, TO THE DEALER, THE POWER STEERING WENT OUT AGAIN. WHEN HE ARRIVED AT THE DEALER, THE POWER STEERING LIGHT ILLUMINATED AGAIN. THE DEALER ACKNOWLEDGED THERE WAS A PROBLEM. THE DEALER HAD THE VEHICLE FOR SIX DAYS, WHERE THEY REPLACED THE RACK AND PINION. THE DEALER ASSURED THE CONSUMER, THEY SHOULDN'T HAVE ANOTHER PROBLEM. HOWEVER, THE CONSUMER EXPERIENCED POWER STEERING FAILURE AGAIN. THE VEHICLE WAS TOWED TO THE DEALER. HOWEVER, AN INSPECTION DID NOT REVEAL ANY PROBLEMS. THE DEALER CALLED THE CONSUMER BACK AND STATED THEY BELIEVED THEY FOUND THE PROBLEM. THEY INDICATED THE WIRING GOING TO THE POWER STEERING SYSTEM SHORTED OUT. THE DEALER STATED THE FACTORY HAD NOT SOLDERED THE WIRES TOGETHER AND THE WIRING PUNCTURED THROUGH THE SKIN AND SHORTED OUT CAUSING THE POWER STEERING TO OUT. THE DEALER RE-WIRED AND RE-SOLDERED THE CONNECTION. *JB