NHTSA Complaint #10595937 — 2007 TOYOTA AVALON

ON OR ABOUT MAY, 2012, MY WIFE AND I STARTED TO NOTICE SMALL CRACKS ALL OVER THE DASHBOARD! THEN WITHIN A COUPLE OF MONTHS THE ENTRE DASHBOARD LOOKED AS IT WERE MELTING AND I COULDN'T FIGURE OUT WHY SINCE THE CAR HAS BEEN GARAGE KEPT SINCE THE DAY I BOUGHT IT. THEN THE MELTING TURNED INTO A SHEEN, MAKING IT IMPOSSIBLE TO SEE WITHOUT SQUINTING AND WEARING SUN GLASSES AND PUTTING THE SUN VISORS DOWN SO I WAITED A WHILE AND SAW ON THE INTERNET THAT IT WAS A VERY SERIOUS PROBLEM SO ON 9-5-13 I CALLED TOYOTAS HOTLINE AND WAS GIVEN A COMPLAINT NUMBER ([XXX]) AND TOLD THE THEY WOULD NOT DO ANYTHING SINCE THE CAR WAS OUT OF WARRANTY. I EXPLAINED THE IT WAS A SERIOUS SAFETY PROBLEM AND STILL NOTHING! I ALSO WENT TO LIPTON TOYOTA ON 8-20-13 AND SPOKE TO THE SERVICE DIRECTOR, [XXX], AND EXPLAINED THE PROBLEM TO HIM AND HE ALSO TOOK PICTURES TO SHOW TO HIS REPRESENTATIVE. HE CALLED ME BACK A COUPLE OF DAYS LATER AND TOLD ME THAT HIS BOSS WANTED NOTHING TO DO WITH IT BUT THAT HE WOULD SPLIT THE COST WITH ME AND REPLACE THE DASH BOARD FOR $900 OUT OF MY POCKET. I TOLD HIM THAT THE OFFER WAS OUTRAGEOUS, I EXPLAINED THAT IF IT WERE MY FAULT 100% I WOULD PAY THE &1,800, IF IT WERE 50% MY FAULT I WOULD PAY THE $900, BUT SINCE IT WAS TOYOTA'S FAULT 100% THEY SHOULD REPLACE THE DASHBOARD AT THEIR EXPENSE. HE TOLD ME FORGET IT! ([XXX] PHONE # IS 954-735-1330 EXT [XXX]) THE LOCATION OF THE DEALERSHIP IS 1700 W. OAKLAND PARK BLVD. FT. LAUDERDALE, FL. 33311.... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR