NHTSA Complaint #10595761 — 2011 FORD FUSION

WAS DRIVING IN AN AREA OF STOP LIGHTS AND LOW SPEED, SERVICE POWER STEERING CAME ON AS WELL AS SERVICE ADVANCETRAC. DID NOT KNOW AT THE TIME WHAT IT MEANT, PARKED CAR AND CAME BACK, HAD NO STEERING. HAD THE VEHICLE TOWED TO CLOSEST FORD DEALERSHIP AND WAS ESTIMATED AT $2000 REPAIR, HAD IT TOWED TO MY PERSONAL MECHANIC WHO HAS SERVICED MY CAR SINCE I PURCHASED IT. HE FIXED THE PART FOR SIGNIFICANTLY LESS AND WITH A WARRANTY. I RECEIVED MY CAR MAY 22ND. LAST NIGHT, JUNE 2ND WAS DRIVING IN LOW SPEED AREA WHEN SAME WARNINGS CAME ON, DECIDED TO DRIVE IT 2 HOURS HOME SO MY MECHANIC CAN INVESTIGATE FURTHER WITH THE DEALERSHIP I BOUGHT THE VEHICLE FROM TO SEE WHAT THE PROBLEM IS. I HAD NOT EVEN HAD MY CAR FOR TWO FULL WEEKS. VERY FRUSTRATED WITH THE FORD DEALERSHIP SAYING THAT IT WAS MY FAULT FOR NOT BRINGING THE CAR IN AS SOON AS THE WARNINGS CAME ON THE SCREEN, THEY ALSO ACCUSED IT OF BEING MY FAULT FOR "IGNORING" A CHECK ENGINE LIGHT WHEN MY MECHANIC ALWAYS CHECKS IT AND CLEARS IT BUT IT CONTINUES TO APPEAR, IT IS A "EVAP" CODE, MEANING I'M NOT GETTING THE MAXIMUM MILEAGE THAT THE CAR WAS DESIGNED FOR BUT IT DOES NOT AFFECT THE PERFORMANCE OF THE CAR. I HAVE REPEATEDLY CONFIRMED THIS AS TO AVOID ANY CAR TROUBLES SINCE I AM LIVING 2 HOURS FROM HOME AT SCHOOL. VERY UNPROFESSIONAL CUSTOMER SERVICE AND HAVE DECIDED THAT I WILL NOT BE BUYING FORD VEHICLES IN THE FUTURE. VERY DISAPPOINTED BECAUSE I ENJOYED DRIVING THIS CAR. *TR