NHTSA Complaint #10595738 — 2010 FORD ESCAPE

TRAVELING ABOUT 6 PM (RUSH HOUR HEAVY TRAFFIC) 3 LANE EXPRESSWAY WHEN CAR WOULD NO LONGER ACCELERATE. HAD TO COAST OVER TO THE LEFT SHOULDER SINCE WE WERE IN THE LEFT PASSING LANE. THE LEFT SHOULDER WAS NOT AS WIDE AS THE RIGHT SHOULDER AND WE FELT THE SITUATION WAS VERY DANGEROUS WE STAYED IN THE CAR WITH OUR SEATBELTS ON AND CALLED FOR ROAD SERVICE (AAA). WE DID NOT RECEIVE HELP FOR TWO HOURS. JUST PURCHASED THIS CAR TWO MONTHS BEFORE THIS INCIDENT - PRE OWNED CERTIFIED BY DEALERSHIP. CAN'T UNDERSTAND WHY FORD WAITS UNTIL THE PART FAILS BEFORE REPLACING IT. I FEEL STRONGLY IT SHOULD HAVE BEEN REPLACED AS PART OF THE "CERTIFICATION" PROCESS. THERE WERE NO WARNING LIGHTS OR INDICATIONS THIS WAS GOING TO HAPPEN BEFORE IT HAPPENED. AFTER THE CAR "DIED", A WRENCH LIGHT APPEARED, BUT NOT UNTIL AFTER WE HAD COASTED TO A STOP. IF WE HAD BEEN IN THE MIDDLE LANE INSTEAD OF THE LANE NEXT TO THE SHOULDER, I FEEL CERTAIN WE WOULD HAVE BEEN INVOLVED IN A HIGH SPEED POSSIBLE MULTIPLE CAR ACCIDENT AS TRAFFIC WAS HEAVY AND FAST. THIS IS SO VERY WRONG! THANK YOU FOR MAKING THIS COMPLAINT POSSIBLE. I HOPE IT HELPS RESULT IN A RECALL BY FORD RIGHT AWAY SO NO ONE HAS TO GET HURT OR EVEN DIE. *TR