NHTSA Complaint #10595679 β€” 2013 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10595679
Vehicle 2013 FORD ESCAPE
Component ENGINE
Date of Incident
Date Filed
Mileage 28,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

MY 2013 FORD ESCAPE STARTED WITH A JOLTING, ROCKING AND ROUGH RIDE. THE ENGINE FAULT SERVICE NOW LIGHT CAME ON. IF YOU TURNED IT OFF AND RESTARTED IT, WOULD BE OK AND LIGHT WOULD NOT COME BACK ON. THIS STARTED AROUND 28,000 MILES. I TOOK TO FORD DEALER AND THEY KEPT FOR A DAY, HOOKED TO COMPUTER AND TOLD ME NOTHING WAS COMING UP AS WRONG. THEY TOOK IT OUT ON THE ROAD AND COULD NOT REPLICATE IT. BUT THEY DID FIX 5 RECALLS ON IT! 4 DAYS LATER WITH THE AIR CONDITIONER ON WHILE MAKING A LEFT TURN ON A BUSY ROAD, THE ENGINE WENT COMPLETELY DEAD. I NEARLY MISSED HAVING A CAR HIT ME BROADSIDE. THEN 5 DAYS LATER AS I WAS MAKING A RIGHT HAND TURN, THE ENGINE ONCE AGAIN COMPLETELY DIED. BY SOME VERY GOOD LUCK THE CAR BEHIND ME WAS ABLE TO GO AROUND ME. I HAD MY SMALL GRANDSON AND GRANDDAUGHTER IN THE BACK SEAT. THEY COULD HAVE BEEN SERIOUSLY INJURED HAD I BEEN REAR ENDED. I CALLED THE FORD DEALER AND WAS TOLD MY THE SERVICE MANAGER WHAT DID I EXPECT THEM TO DO SINCE IT KEEPS TELLING THEM NOTHING IS WRONG WHEN HOOKED TO THE COMPUTER ( IN A VERY SARCASTIC TONE). THEN AGAIN TODAY, THE ENGINE WENT COMPLETELY DEAD COMING OUT OF MY GRANDDAUGHTER SCHOOL IN FRONT OF A SCHOOL BUS!! I THINK FORD IS GOING TO WAIT UNTIL PEOPLE ACTUALLY DIE IN A AN ACCIDENT BEFORE EVEN ATTEMPTING TO TRY TO CORRECT THIS PROBLEM. I AM SO DISTRAUGHT THAT I DON'T KNOW WHAT TO DO. GM WAITED TO LONG AND LOOK WHAT HAPPENED TO THEM! *TR

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