NHTSA Complaint #10595431 — 2012 HONDA CIVIC

CAR WAS DRIVEN APPROX 3 MILES THEN WAS PARKED FOR APPROX. 10 MINUTES. WHEN RETURNING TO THE CAR FIRE TRUCKS WERE AT THE CAR PUTTING OUT THE FIRE. THE ENTIRE ENGINE COMPARTMENT CAUGHT ON FIRE. CAR WAS DESTROYED. KEARNY, NJ POLICE REPORT #[XXX] STATED THAT THEY (TOW TRUCK OPERATOR AND THE POLICE OFFICER) OBSERVED A BROKEN FUEL LINE. I FOUND OUT ABOUT THE RECALL FOR FUEL DELIVERY SYSTEM AFTER THE FIRE. MY FRIEND AND I WENT TO THE DEALER, GARDEN STATE HONDA ON RIVER ROAD IN PASSAIC AND SAW THE MANAGER. HE STATED THAT HE WOULD NOT TALK TO US IF EITHER ONE OF US WAS AN ATTORNEY. WE GAVE HIM A BINDER WITH A SERIES OF 8.5 X 11 PHOTOS OF THE CAR AND COPIES OF THE RECALL FOUND ON THE INTERNET. A REP CALLED TO TELL ME THAT THE MATTER WAS BETWEEN THE INSURANCE COMPANY (ALLSTATE) AND HONDA USA. MY FRIEND CALLED THE MANAGER WHO WHEN ASKED ABOUT THE SITUATION GOT ANGRY AND REFUSED TO TALK ANYMORE ABOUT IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR