NHTSA Complaint #10595235 — 2012 NISSAN VERSA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 10595235
Vehicle 2012 NISSAN VERSA
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 34,167 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

THIS IS A FOLLOWUP TO NHTSA ID NUMBER: 10565392: THE MORNING OF MARCH 21, 2014, MY DAD DIED. I FOUND OUT AT ABOUT NOON, WENT HOME TO MAKE PLANE RESERVATIONS AND PACK, THEN DROVE TO THE NEAREST AIRPORT, ABOUT AN HOUR AND A HALF AWAY, MOSTLY INTERSTATE. LESS THAN AN HOUR IN, I STARTED HAVING TROUBLE, SO I STOPPED TO EAT LUNCH AND LET THE CVT COOL. SHORTLY AFTER I STARTED OUT AGAIN, ONE EXIT BEFORE THE AIRPORT EXIT, THE CAR SUDDENLY DROPPED TO 40MPH -- IN A 70MPH ZONE -- AND KEPT LOSING POWER. I HAD BARELY ENOUGH POWER TO GET OFF THE FREEWAY AND COAST INTO A GAS STATION. I HAD IT TOWED TO A NISSAN DEALER, RENTED A CAR, RESCHEDULED MY FLIGHT FOR THE NEXT DAY, AND BOOKED A ROOM IN A HOTEL. I WAS GONE FOR OVER A WEEK. IT TOOK A WHOLE WEEK FOR THE DEALER JUST TO GET PERMISSION TO REPLACE THE CVT AFTER THE MECHANIC "PULLED CVT OIL PAN AND FOUND EXCESSIVE METAL SHAVINGS IN PAN AND INSIDE TRANSMISSION", SO I HAD TO RENT ANOTHER CAR TO GET HOME AND TO WORK THE NEXT FEW DAYS. THE INVOICE ONLY SAID "ALL NISSAN GENUINE PARTS CARRY A 12 MONTH/12,000 MILE WARRANTY", SO I ASKED IF THAT WAS THE CASE FOR THE CVT AS WELL. THE RESPONSE WAS SO OUTRAGEOUS, I ASKED FOR IT IN WRITING. I WAS TOLD THAT, IF I HAD BOUGHT AN SUV, THE CVT WOULD BE WARRANTIED FOR 120,000 MILES, BUT AS I OWNED A VERSA, IT WAS ONLY WARRANTIED FOR 20.5 MONTHS OR 60,000 MILES, WHICHEVER CAME FIRST. I HAD ONLY HAD THE CAR FOR ABOUT 1.5 YEARS BEFORE THE ORIGINAL CVT STARTED TO GO. IT DIED AT 2 YEARS 4 MONTHS AND 34,167 MILES, WHICH MEANS THIS CVT IS WARRANTIED TO LAST LESS TIME AND MILEAGE THAN THE ORIGINAL. IT ALSO MEANS THE CAR IS INTENDED TO LAST LESS THAN THE 5 YEARS IT WILL HAVE TAKEN TO PAY OFF THE LOAN. *TR

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