NHTSA Complaint #10595224 — 2014 HONDA ODYSSEY

MY INSURANCE COMPANY BOUGHT THIS HONDA ODYSSEY EX 2014 VAN FOR ME TO BE MODIFIED FOR HANDICAPPED EQUIPMENT AS A REPLACEMENT. IT CHOSE AND DELIVERED THE VAN TO: BETTER LIFE MOBILITY CENTERS OF RIVERSIDE 7239 INDIANA AVE., RIVERSIDE CA 92504 9516863152, WHO THEN DISABLED MY STEERING COLUMN ADJUSTMENT CONTROLS RESULTING IN DEFECTIVE TURN SIGNALS, HORN, LIGHTS ETC. NO NOTICE WAS GIVEN TO ME OF SUCH DISABLING OF THESE SAFETY EQUIPMENT AND THEY SIMPLY LEFT THE CONTROL FOR THE "TILT & TELESCOPIC STEERING COLUMN" IN A PLASTIC BAG ON THE CONSOLE. HONDA CARS OF CORONA (888) 568-0582 INFORMED ME THAT NO WARRANTY OR SERVICING OR DIAGNOSING OF THIS CAR WOULD BE MADE BY HONDA BECAUSE IT HAD BEEN MODIFIED FOR HANDICAPPED DRIVING WHICH VOIDED ALL WARRANTY OF ANY SHAPE OR FORM. IT APPEARS THAT "BETTER LIFE MOBILITY" HAS NOT COMPLIED WITH FEDERAL REGULATIONS IN THE DISABLING OF MY STEERING COLUMN, TURN SIGNALS, ETC. PLEASE INVESTIGATE THIS BUSINESS AND THEIR CONDUCT. THE TOTAL COST OF THIS VAN WAS $34,547.53 BEFORE MODIFICATIONS AND NOW IS UNSAFE TO DRIVE UNTIL DIAGNOSTIC AND REPAIR OF THE STEERING COLUMN , TURN SIGNALS AND RELATED SAFETY EQUIPMENT. I HAVE DRIVEN WITH HAND CONTROLS FOR OVER 24 YEARS, AND HAVE NEVER ENCOUNTERED ANYTHING LIKE THIS.. *TR